Ross Black Email
Resource Planning Manager @ Aberdeen
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Ross Black Location
- Scotland, United Kingdom
Ross Black Work
- 2022 -now Resource Planning Manager @
- 2021 -2022 Planning Partner @
- 2019 -2021 Workforce Data Analyst @
- 2013 -2019 Mission Control Manager @
- 2011 -2012 Resource Planner @
- 2010 -2011 Senior Real Time Analyst @
- 2017 -2019 Head of Mission Control @
- 2009 -2010 Team Manager @ beCogent Ltd
- 2006 -2009 Real Time Analyst @ beCogent Ltd
Ross Black Education
- University of the West of Scotland
Bachelor of Arts (B.A.) (Law Society member)
2008-2012 - Airdrie Academy 1997-2002
Ross Black Skills
- Real Time Monitoring
- Avaya
- Workforce Management
- Resource Management
- Outsourcing
- Team Management
- Performance Reporting
- Reporting & Analysis
- IEX Total View
- Real Time Reports
- Genesys
- Microsoft Office
- Call Centers
- IVR
- Performance Management
- Performance Analysis
- Performance Improvement
- CMS
- Call Routing
- Analytical Skills
- Service Level Agreements
- Service Level Management
- Avaya Technologies
- Sales
- Reporting and Analysis
- Strategic Planning
- Human Resources
- Leadership
- Recruiting
- Marketing
Ross Black Summary
- Ross Black, based in Scotland, United Kingdom, is currently a Resource Planning Manager at aberdeen. Ross Black brings experience from previous roles at esure Group, Babcock Rail and Teleperformance. Ross Black holds a 2008 - 2012 Bachelor of Arts (B.A.) in Law Society member @ University of the West of Scotland. With a robust skill set that includes Real Time Monitoring, Avaya, Workforce Management, Resource Management, Outsourcing and more. Ross Black has 1 emails on RocketReach.
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