Rory Firth Email & Phone Number
Head of Customer Success @ ContactEngine
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Rory Firth Location
- Maidenhead, GB
Rory Firth Work
- Head of Customer Success @ (March 2022 - Present)
- Director, Customer Success EMEA @ (March 2021 - March 2022)
- Director, Customer Success and Renewals @ (October 2019 - November 2020)
- Senior Customer Success Manager - UK and Northen Europe at Khoros @
- Customer Success Manager @ (October 2014 - February 2017)
- Account Director - Corporate and Commerical @ (April 2014 - October 2014)
- Regional Account Manager @ (September 2011 - March 2014)
- UK Account Manager @ (August 2008 - September 2011)
- Business Development Manager @ Shinetech Uk (January 2008 - August 2008)
- Business Development Manager @ (January 2006 - December 2007)
- Internal Sales Consultant @ (September 2004 - January 2006)
- Internal Sales Consultant @ (September 2003 - September 2004)
- Internal Sales Consultant @ (February 2002 - September 2003)
- Pre-Sales Consultant @ (January 1999 - February 2002)
- Project Manager @ The Automobile Association (January 1994 - January 1999)
Rory Firth Education
- Queen Mary's College 1992-1994
Rory Firth Skills
- Customer Success
- Technical Understanding
- Management Style
- Succession Planning
- Employee Engagement
- Communication
- Renewals
- Analytical Skills
- Account Management
- Start-ups
- Knowledge Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Engagement
- Contact Centers
- Social Media
- Social Media Marketing
- Social Marketing
- Customer Satisfaction
- Customer Acquisition
- Customer Insight
- Customer Experience
- Digital Marketing
- Product Development
- Software Development
- Onboarding
- Software Project Management
- Customer Loyalty
- SaaS
- Salesforce.com
- Management
- Customer Service
- Customer Support
- Mentoring
- Team Leadership
- Relationship Building
- Cross-functional Team Leadership
- Customer Service Management
- Web Chat
- Coaching & Mentoring
- Peer Mentoring
- Customer-focused Service
- Customer Service Operations
- Customer Experience Management
- Customer Management
- Customer Follow-up
- Leadership
- Team Management
- Budgeting
- Strategic Planning
- Growth Strategies
- Enterprise Software
- Solution Selling
- Cloud Computing
- Business Development
- Selling
- Sales Process
- New Business Development
- Direct Sales
- Sales
- Wellness
- Customer Relationship Management Crm
- Channel
- Psychiatry
- Channel Partners
- Start Ups
- Chinese
- Mental Health
- Lead Generation
- Virtualization
- Demand Generation
- Medicine
- Professional Services
- HDS
- Services
- Social
- Sales Operations
- Customer Focused Service
- Cross Functional Team Leadership
- Customer Analysis
- Coaching and Mentoring
- Customer Relationship Management
Rory Firth Summary
- Rory Firth, based in Maidenhead, GB, is currently a Head of Customer Success at Contactengine. Rory Firth brings experience from previous roles at Couchbase, Iris Software, Khoros and Egain Corporation. Rory Firth holds a 1992 - 1994 Queen Mary's College. With a robust skill set that includes Customer Success, Technical Understanding, Management Style, Succession Planning, Employee Engagement and more. Rory Firth has 1 emails and 1 mobile phone numbers on RocketReach.
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