Ronny Sanchez Email & Phone Number
Operations Expansion Manager - Global Scaled Services (GSS) @ Prime Video & Amazon Studios
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Ronny Sanchez Location
- Heredia, Costa Rica
Ronny Sanchez Work
- 2025 -now Operations Expansion Manager - Global Scaled Services (GSS) @
- 2024 -2025 Sr. Manager of Creative Production, Global Scaled Services @
- 2021 -2024 Sr. Manager of Operational Excellence, Global Production Studios at Amazon Prime Video @
- 2020 -2021 Senior Advertising Operations Manager @
- 2015 -2020 Business Information Manager @
- 2014 -2015 Client Services Manager @
- 2012 -2014 Quality Manager @
- 2009 -2012 Sr. Account Manager, Global Operations @ Sykes Enterprises, Incorporated
- 2005 -2009 Client Services Manager @
- 2003 -2005 Client Services Supervisor @
- 1999 -2003 Team Manager @
- 1996 -1999 Customer Support Representative @
- 1996 -1996 Technical Support Representative @
Ronny Sanchez Education
- ICMI
(Customer Service Support/ Call Center/ Teleservice Operation)
2005-2008 - PXS
Lean Six Sigma Green Belt Certified (Six Sigma)
2006-2007 - Escuela Nacional de Computacion Electronica
Parauniversitario (Informática Administrativa)
1989-1991
Ronny Sanchez Skills
- Call Center
- BPO
- Workforce Management
- Outsourcing
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Operations Management
- Process Improvement
- Customer Service
- Service Delivery
- Team Leadership
- Team Management
- Sla
- Call Center Development
- Performance Management
- Avaya
- Vendor Management
- Management
- Account Management
- Quality Assurance
- Call Centers
- Centro de llamadas
- Liderazgo de equipos
- CRM
- Coaching
- Mejora de procesos
- Liderazgo
- Satisfacción del cliente
- Gestión de relaciones con clientes
- Planificación estratégica
- Estrategia
- Cambio organizacional
- Service Desk
- Jenkins
- Strategy
- Operations
- Microsoft Word
- Microsoft Excel
- Business Information
- Estrategia empresarial
- Escalation
- Business Analysis
- Business Operations
- Inteligencia empresarial
- Business Planning
- Business Process Improvement
- Service Levels
- Information Management
Ronny Sanchez Summary
- Ronny Sanchez, based in Heredia, Costa Rica, is currently a Operations Expansion Manager - Global Scaled Services (GSS) at Prime Video & Amazon MGM Studios. Ronny Sanchez brings experience from previous roles at Prime Video & Amazon Studios, Amazon and SYKES Costa Rica. Ronny Sanchez holds a 2005 - 2008 ICMI. With a robust skill set that includes Call Center, BPO, Workforce Management, Outsourcing, Contact Centers and more. Ronny Sanchez has 4 emails on RocketReach.
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