2010 -2012 Managing Partner @ Contact Center Connection Inc.
2008 -2010 Director, Client Solutions and Contact Center Consultant @ Network Direct
2004 -2008 Director, Customer Service and Call Center Operations @ Ronco Corporation
2003 -2004 Operations Manager @ Takeout Taxi, Inc.
2001 -2003 Manager, Retail Services Division @
1999 -2001 Call Center and Customer Service @ GreatDomains
Ronald Munoz Education
University of California, Berkeley
BA (Social Work)
1995-1999
University of California, Berkeley
BA (Native American Studies / Federal Indian Law)
1995-1999
Ronald Munoz Skills
Leadership
Banking
Public Speaking
B2B
Call Center
Executive Management
Sales
Telecommunications
Team Leadership
Quality Assurance
Offshoring
Telemarketing
Operations Management
Contact Centers
Program Management
Training
Management
Inbound Marketing
Project Management
Outsourcing
Call Centers
Consulting
Verisign
Audio Conferencing
Vendors
Cost
Oversight
Project Documentation
Operational Efficiency
Implementation Plans
CPS
Bear
Customer Support
Tier 2
Search
Texas
Back End
Msn
Revenue
Feasibility Studies
Financial Statements
Performance Analysis
Consumer Products
Metrics
Auditing
Presentation Development
RFQ
Human Resources
Supplier Evaluation
Networking
Customer Satisfaction
Increasing Operational Efficiency
Data Processing
Reports
Strategy
Organizational Restructuring
Strategies
Reducing Costs
Offshore
Contact Center Operations
Customer Service
Contract Negotiation
Philippines
Scripting
Social Work
Quality Control
American Studies
Results Driven
System Monitoring
Third Party Applications
Analysis
Campaigns
Costa Rica
Start Up Organizations
RFP
Coordination
Retail
Home Warranty
Virginia
Client Services
Operations
Degrees
Change Management
QoS
Scalability
Brand Loyalty
Responsibility
Customer Experience
BPO
Distribution
Art
Vendor Management
Process Improvement
Berkeley
Canada
Account Revitalization
Proposal Writing
India
Back Office
Optimization
Client Solutions
Calibration
Mergers and Acquisitions
Multi Site
Program Implementation
Unified Communications
Automation
Gaps
Ronald Munoz Summary
Ronald Munoz, based in Dallas, TX, US, is currently a Senior Manager, Customer Support at Sunoco LP. Ronald Munoz brings experience from previous roles at Sunoco LP, iQor and Contact Center Connection Inc.. Ronald Munoz holds a 1995 - 1999 BA in Social Work @ University of California, Berkeley. With a robust skill set that includes Leadership, Banking, Public Speaking, B2B, Call Center and more. Ronald Munoz has 3 emails and 2 mobile phone numbers on RocketReach.
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