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Ronald Lora Location
Dominican Republic
Ronald Lora Work
Director of Client Services @ (May 2017 - Present)
Site Director @ (February 2014 - January 2017)
Senior Account Manager @ Nearshore Call Center (January 2009 - April 2014)
Quality and Training Manager @ Nearshore Call Center Services, LTD. (January 2006 - January 2009)
Quality Auditor @ Verizon International Teleservices, LTD. (January 2002 - January 2004)
Ronald Lora Education
Universidad Apec
(Bussiness Administration)
2002-2007
John Bowne High School, New York, NY. 1996-2000
Ronald Lora Skills
Call Center
Quality Management
Customer Relations
Call Centers
Operations Management
Inbound Marketing
Microsoft Office
Customer Satisfaction
Process Improvement
Contact Centers
Change Management
Customer Service
Project Management
Training
Business Strategy
Team Leadership
BPO
Vendor Management
IT Service Management
Outsourcing
Customer Experience
Management
Coaching
Staff Supervision
Strategic Planning
Account Management
Recruiting
Sales
New Business Development
Auditing
Accounting
Business Development
Quality Assurance
Business Process Outsourcing Bpo
Microsoft Excel
Business Process Outsourcing
Ronald Lora Summary
Ronald Lora, based in Dominican Republic, is currently a Director of Client Services at Advensus. Ronald Lora brings experience from previous roles at Advensus, Nearshore Call Center, Nearshore Call Center Services, LTD. and Verizon International Teleservices, LTD.. Ronald Lora holds a 2002 - 2007 Universidad Apec. With a robust skill set that includes Call Center, Quality Management, Customer Relations, Call Centers, Operations Management and more. Ronald Lora has 1 emails on RocketReach.
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