Ronald Hernandez Email & Phone Number
Strategy and Process Improvement Senior Lead — Technology and Business Enablement @ Citi
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Ronald Hernandez Location
- Alajuela, CR
Ronald Hernandez Work
- Strategy and Process Improvement Senior Lead — Technology and Business Enablement @ (April 2026 - Present)
- Senior Vice President - Financial Crimes and Fraud Prevention Group Manager @ (December 2024 - April 2026)
- Senior Vice President - KYC Operations Group Manager @ (January 2021 - April 2025)
- Vice President - Risk Operations Manager @ (October 2016 - January 2021)
- Senior Operations Manager, Cross-Channel Marketing @ (April 2013 - August 2016)
- Manager, Costa Rica Operations @ (February 2012 - April 2013)
- Operations Manager (Service Delivery Manager) @ Convergys (November 2010 - February 2012)
- Customer Service Supervisor @ (September 2009 - June 2011)
- Senior Supervisor @ (November 2007 - December 2009)
- HR representative @ (February 2007 - November 2007)
- Supervisor @ (January 2002 - January 2007)
Ronald Hernandez Education
- Aden Business School
Master of Business Administration - MBA (Operations Management and Supervision)
2020-2022 - UNA
Posgrado en Gestion de la Tecnologia de Informacion y Comunicacion (Project Management)
2015-2016 - Universidad Americana (CR)
Advertisement (Marketing)
2007-2011
Ronald Hernandez Skills
- AVAYA & CISCO Phone Tools
- Administración y dirección de empresas
- Analysis
- Anti-Money Laundering
- Artificial Intelligence (AI)
- Business Control
- CRM
- Call Center
- Call Centers
- Centro de llamadas
- Change Management
- Coaching
- Communication
- Customer Experience
- Customer Relationship Management
- Customer Satisfaction
- Customer Service
- Customer satisfaction (CSAT)
- Data Base Building
- Dirección
- Dirección y desarrollo de equipos de trabajo
- Email Marketing
- Email Marketing Software
- Enterprise Risk Management
- Entrenamiento
- Front-End Supervision of Teams
- Generative AI
- Gestión de relaciones con clientes
- Gestión del rendimiento laboral
- HTML emails
- Human Resources
- KPI supervision
- Liderazgo de equipos
- Management
- Marketing por correo electrónico
- Mejora de procesos
- Operational Excellence
- Outsourcing
- Performance Management
- Performance Reporting
- Process Improvement
- Program Management
- Project Planning
- QA & Training
- Quality Assurance
- Recruiting
- Recursos humanos
- Reports and Analysis of data
- Service Level Managing
- Servicio de atención al cliente
- Stakeholder Management
- Strategy Execution
- Subcontratación
- Team Leadership
- Team Management
- Training
- Qa and Training
- Avaya and Cisco Phone Tools
- Customer Satisfaction Csat
- Front End Supervision of Teams
- Technical Support
Ronald Hernandez Summary
- Ronald Hernandez, based in Alajuela, CR, is currently a Strategy and Process Improvement Senior Lead — Technology and Business Enablement at Citi. Ronald Hernandez brings experience from previous roles at Citi and Experian Marketing Services. Ronald Hernandez holds a 2020 - 2022 Master of Business Administration - MBA in Operations Management and Supervision @ Aden Business School. With a robust skill set that includes AVAYA & CISCO Phone Tools, Administración y dirección de empresas, Analysis, Anti-Money Laundering, Artificial Intelligence (AI) and more. Ronald Hernandez has 2 emails and 1 mobile phone numbers on RocketReach.
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