Ronald Hernandez Email & Phone Number
Strategy and Process Improvement Senior Lead — Technology and Business Enablement @ Citi
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Ronald Hernandez Location
- Alajuela, CR
Ronald Hernandez Work
- Strategy and Process Improvement Senior Lead — Technology and Business Enablement @ (April 2026 - Present)
- Senior Vice President - Financial Crimes and Fraud Prevention Group Manager @ (December 2024 - April 2026)
- Senior Vice President - KYC Operations Group Manager @ (January 2021 - April 2025)
- Vice President - Risk Operations Manager @ (October 2016 - January 2021)
- Senior Operations Manager, Cross-Channel Marketing @ (April 2013 - August 2016)
- Manager, Costa Rica Operations @ (February 2012 - April 2013)
- Operations Manager (Service Delivery Manager) @ Convergys (November 2010 - February 2012)
- Customer Service Supervisor @ (September 2009 - June 2011)
- Senior Supervisor @ (November 2007 - December 2009)
- HR representative @ (February 2007 - November 2007)
- Supervisor @ (January 2002 - January 2007)
Ronald Hernandez Education
- Aden Business School
Master of Business Administration - MBA (Gestión y supervisión de operaciones)
2020-2022 - UNA
Posgrado en Gestion de la Tecnologia de Informacion y Comunicacion (Project Management)
2015-2016 - Universidad Americana (CR)
Advertisement (Marketing)
2007-2011
Ronald Hernandez Skills
- Customer Experience
- Email Marketing Software
- Qa and Training
- Recursos humanos
- Human Resources
- Mejora de procesos
- Call Center
- Data Base Building
- Customer Satisfaction
- Kpi Supervision
- Centro de llamadas
- Team Management
- Team Leadership
- Service Level Managing
- Process Improvement
- Avaya and Cisco Phone Tools
- Customer Relationship Management
- Quality Assurance
- Customer Satisfaction Csat
- Liderazgo de equipos
- Program Management
- Front End Supervision of Teams
- HTML emails
- Training
- Customer Service
- Technical Support
- Project Planning
- Email Marketing
- Management
- Coaching
- Reports and Analysis of Data
- Outsourcing
- Entrenamiento
- Call Centers
- Recruiting
- CRM
- Analysis
- Performance Management
Ronald Hernandez Summary
- Ronald Hernandez, based in Alajuela, CR, is currently a Strategy and Process Improvement Senior Lead — Technology and Business Enablement at Citi. Ronald Hernandez brings experience from previous roles at Citi and Experian Marketing Services. Ronald Hernandez holds a 2020 - 2022 Master of Business Administration - MBA in Gestión y supervisión de operaciones @ Aden Business School. With a robust skill set that includes Customer Experience, Email Marketing Software, Qa and Training, Recursos humanos, Human Resources and more. Ronald Hernandez has 2 emails and 1 mobile phone numbers on RocketReach.
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