2021 -
2025 Sr Director, Guest and Employee Experience (CX, EX, IT HD and Social Listening) @
2019 -
2021 General Manager - Continous Improvement and Change Management @
2016 -
2019 Director of Western Region Contact Center Operations and Site Leader @
Ronald Benjamin Education
University of South Carolina
Bachelor of Arts (Music)
1987
-
1991
Ronald Benjamin Skills
Leadership
Six Sigma
Solution Selling
Customer Experience
Team Building
Public Speaking
Broadband
VoIP
Account Management
Sales
Operating Budgets
Customer Retention
Forecasting
Call Center Administration
Customer Satisfaction
Telecommunications
Troubleshooting
Vendor Management
Speech Analytics
Process Improvement
Team Leadership
Strategic Planning
Workforce Management
Strategy
Hiring Practices
Microsoft Office
Microsoft Word
Operations Management
Program Management
Microsoft Excel
Marketing
Up Selling
Cross Functional Team Leadership
Leadership Development
Training
Change Management
Customer Service
Telephony
KPI Reports
Business Process Improvement
Budgets
Management
Project Management
Coaching
Wireless
Call Centers
Executive Reporting
Analysis
Mobile Technology
Performance Management
Customer Relationship Management Crm
Employee Engagement
Business Development
Recruiting
Customer Relationship Management
Ronald Benjamin Summary
Ronald Benjamin, based in Atlanta, GA, US, is currently a Head of Owner and Guest Support at Evolve. Ronald Benjamin brings experience from previous roles at Chipotle Mexican Grill, Delta Air Lines and Ameriprise Auto & Home Insurance. Ronald Benjamin holds a 1987 - 1991 Bachelor of Arts in Music @ University of South Carolina. With a robust skill set that includes Leadership, Six Sigma, Solution Selling, Customer Experience, Team Building and more. Ronald Benjamin has 2 emails and 1 mobile phone numbers on RocketReach.
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