COO - The VirtualBPO @ (December 2021 - December 2023)
Managing Principal Consultant @ (September 2014 - Present)
Fractional COO - The VirtualBPO @ (September 2022 - September 2026)
Senior Vice President - Invictus Solutions @ (January 2020 - January 2022)
General Motors: Regional Director of Customer Service: Africa, Middle East, Asia Pacific @ (January 2015 - September 2017)
Advisory Board Member @ (July 2024 - June 2025)
Director of Operations @ (November 2022 - October 2024)
Director of Customer Service and Compliance - APAC @ (June 2012 - January 2015)
Senior Customer Service Manager @ (May 2010 - June 2012)
Vice President Operations @ (May 2009 - May 2010)
Director of Partner Services and Support @ (September 2007 - April 2009)
Director of Product Support, South Asia @ (October 2005 - September 2007)
Service Delivery Manager - South East Asia @ (July 2002 - October 2005)
Process Manager @ (January 1999 - July 2002)
Managing Principal @ (August 2014 - January 2024)
Ron Jones Education
Singapore Institute of Management
Graduate Certification (Executive Leadership and Strategic Planning, Executive Management)
2004-2006
University of Wyoming
Bachelor's Degree (Accounting and Finance)
Ron Jones Skills
Vendor Management
Outsourcing
Leadership
Process Improvement
Management
Call Centers
Six Sigma
Strategy
Business Strategy
Customer Experience
Change Management
Customer Service
Service Delivery
Enterprise Software
Strategic Planning
E-commerce
Project Management
Program Management
CRM
Team Management
Training
BPO
Customer Satisfaction
Analytics
Cross-functional Team...
Business Intelligence
Management Consulting
Microsoft Office
Product Management
Sourcing
Start-ups
Business Analysis
COPC
International Business
Cloud Computing
Executive Management
Sales Management
Consulting
Operations Management
Marketing Strategy
Sales
Business Process Outsourcing Bpo
Contact Centers
Customer Retention
Public Speaking
Customer Relationship Management Crm
Team Building
Performance Management
E Commerce
Operations
Cross Functional Team Leadership
Team Leadership
Business Development
Account Management
Start Ups
Process Consulting
Call Center
People Management
Software As A Service Saas
System Design
Workforce Management
Risk Management
Executive Leadership
Software as a Service
Ron Jones Summary
Ron Jones, based in Denver, CO, US, is currently a Managing Principal Consultant at Atrotus Group. Ron Jones brings experience from previous roles at Strategic Financial Concepts, Inc. and Atrotus Group. Ron Jones holds a 2004 - 2006 Graduate Certification in Executive Leadership and Strategic Planning, Executive Management @ Singapore Institute of Management. With a robust skill set that includes Vendor Management, Outsourcing, Leadership, Process Improvement, Management and more. Ron Jones has 3 emails and 2 mobile phone numbers on RocketReach.
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