Ron Ferrier Email & Phone Number
Senior Manager, Process Management @ BlackBerry
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Ron Ferrier Location
- Kitchener, ON, CA
Ron Ferrier Work
- 2018 -now Senior Manager, Process Management @
- 2018 -now Senior Manager, Noc Operations @
- 2011 -now Operations Manager, Global Network Operations Center @
- 2010 -2011 Account Executive @
- 2010 -2010 Account Manager @
- 2010 -2010 Technical Writer @ Wandering Samurai Games
- 2009 -2010 Business Development Manager @ digica.ca
- 2008 -2008 Account Manager @ Arvato Digital Services
- 2005 -2008 Manager, Call Center Operations @
- 2004 -2005 Operations Supervisor @
- 2003 -2004 Team Lead @
- 2003 -2003 Customer Service Representative @
- 2002 -2003 Graphic Designer and PHP Developer @ Saved Online
- 1998 -2002 Senior Network Engineer @ Questech Services
- 1997 -1998 Lead Product Specialist @
Ron Ferrier Education
- Weston Collegiate Institute 1996-1997
Ron Ferrier Skills
- Customer Service
- Incident Management
- Wireless
- Virtualization
- Telecommunications
- Large Scale Deployments
- Trend Analysis
- Staff Development
- Curriculum Design
- Key Performance Indicators
- Teamwork
- Vendor Management
- Customer Satisfaction
- Outsourcing
- Team Leadership
- Account Management
- Operations Management
- Process Improvement
- Team Building
- Team Management
- Mentoring
- Change Management
- Business Process Improvement
- Problem Solving
- P&L Management
- Performance Management
- Coaching
- Strategic Planning
- Cross-functional Team Leadership
- Business Analysis
- Programming
- Technical Writing
- Project Management
- BPO
- ITIL
- Management
- Network Monitoring Tools
- Kepner-Tregoe
- Call Centers
- Customer Experience
- Negotiation
- Leadership
- Networking
- Mobile Devices
- Service Delivery
- Security
- Software Documentation
- IT Service Management
- Business Intelligence
- Troubleshooting
- Information Technology
- Technology
- Network Operations
- Operations
- Cross Functional Team Leadership
- Services
- Kepner Tregoe
Ron Ferrier Summary
- Ron Ferrier, based in Kitchener, ON, CA, is currently a Senior Manager, Process Management at Blackberry. Ron Ferrier brings experience from previous roles at Blackberry, Blackberry 10 and Digica Solutions Inc.. Ron Ferrier holds a 1996 - 1997 Weston Collegiate Institute. With a robust skill set that includes Customer Service, Incident Management, Wireless, Virtualization, Telecommunications and more. Ron Ferrier has 2 emails on RocketReach.
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