2024 -
now Senior Vice President and Practice Head - BPS @
2023 -
now Chief Operating Officer @
2013 -
2023 General Manager and Head of BPO Operations - Americas @
2007 -
2013 Country Head - Philippines and China @
2002 -
2007 Assoc. Vice President - Operations @
2000 -
2002 Process Developer –WFM and Operations (GECIS) @
Romit Gupta Education
Universitas21, Singapore
University of Melbourne
Romit Gupta Skills
Outsourcing
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
Management
Service Delivery
Operations Management
Leadership
Strategy
Business Process Improvement
Business Analysis
Performance Management
Team Management
Business Development
Global Delivery
Transition Management
Vendor Management
Employee Engagement
Offshoring
Change Management
Workforce Management
Project Management
Process Management
Process Improvement
Process Excellence
Account Management
Strategic Planning
Operational Excellence
Quality Management
Shared Services
Infrastructure Management
Global Client Management
Business Transformation
CRM
BPO
Call Centers
Six Sigma
Enterprise Support
Business Acquisition
Omni
Capacity Planning
Customer Relationship Management Crm
Synergies
Channel
Envision
Stakeholder Management
Customer Service Representatives
Infrastructure
Insolvency
Vendors
Audio Conferencing
ISO
Business Reviews
Business Value
Trend Analysis
Melbourne
Cost
Shanghai
Converting
Change Control
ICT
Strategize
Finance
Return on Investment
Business Administration
Arbitrage
Contact Centers
Singapore
Offerings
Third Party
Customer Support
Organizational Structure
Assessment
Graphing
Regulatory Compliance
Revenue
Design
Dynamic Environments
Key Account
Viz
Feasibility Studies
Covey
Isp
Coaching
General Electric
Discerning
Productization
Steering
Resource Allocation
Loan Servicing
Football
Bs7799
Presentation Development
Publications
Public Speaking
Accounting
Technology
Finalist
Human Resources
Execution
Results Oriented
Factor
Qualification
Profit
Value Optimization
Foundation
Forecasting
Business Services
Relationship Management
Healthcare
Project Leadership
Utilization
Reports
Cultivate
Hotels
SDL
Business Process Outsourcing Bpo
Dias
Offshore
Training
Concept Generation
Master Data Management
Contact Center Operations
External Audiences
Sla
Contract Negotiation
Philippines
Transitions
Major Account Development
Customer Acquisition
Scheduling
Quality Control
Research
Earlier
Sourcing New Business
Accounts Payable
Capital
OPs
Liaise
Loans
Wave Energy
Partnerships
LATAM
Tourism
Information Technology
Financial Responsibilities
Hostile Environments
F&B Operations
Bravo
Perspective
Strategic Business
RFP
Coordination
Retail
New Delhi
Spectrum
Market Planning
IEX
Global Business Development
Data Analysis
Managerial Finance
Communication
Schedules
Negotiation
Catering
Business Alignment
Landscaping
Customer Needs
Business Operations
Speech
Quality Assurance
Enablement
Lead A Team
Operations
Values
Workshops
New Account Management
Wipro
Marketing
Social Influence
Timelines
Indian
Mining
SOW
Hotel Management
International Operations
Value Propositions
Project Planning
Harvesting
Optimising
Governance
Project
Succession Planning
Engagement
Solution Development
Facilities Management
Profit Optimization
Seat
Strategic HR
Hyderabad
Empirical
PCI DSS
Sales Presentations
Occupation
Services
Pricing
Country
Responsibility
Council
Internal Audit
Retention Strategies
Digitization
International
Contract Management
Efficiencies
Efficient
Sdo
Headcount
Food and Beverage
Government Liason
Academic
Green Belt
Nearshore
Performance Enhancement
Software
Claim
Fostering
Underwriting
Net Promoter Score
Bps
Organic Chemistry
Canada
India
Network Communications
Driving Profitability
Business Process
Manufacturing
R2R
China
Restaurants
Financial Analysis
Onboarding
Hunting
Invoicing
Business Transition
Budgets
Financial Transactions
Multicultural
Due Diligence
Conceptual Modeling
Text Analytics
Delivery
Mergers and Acquisitions
Break Even
Americas
COPC
Databases
Customer Relationship Management
Business Process Outsourcing
Romit Gupta Summary
Romit Gupta, based in Atlanta, GA, US, is currently a Senior Vice President and Practice Head - BPS at HTC Global Services. Romit Gupta brings experience from previous roles at Savitr Consulting and Wipro Digital Operations and Platforms. Romit Gupta holds a Universitas21, Singapore. With a robust skill set that includes Outsourcing, Customer Relationship Management (CRM), Business Process Outsourcing (BPO), Management, Service Delivery and more. Romit Gupta has 2 emails and 1 mobile phone numbers on RocketReach.
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