Roman Melzer Email & Phone Number
Head of Customer Care @ Bergzeit
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Roman Melzer Location
- Munich, BY, DE
Roman Melzer Work
- Head of Customer Care @ (September 2024 - Present)
- C › O › P › E – Customer Care and CX Framework @ C.O.P.E. (Care Optimise Prevent Engage) (February 2015 - Present)
- Director Customer Service @ (January 2021 - June 2023)
- Head Of Customer Care @ (October 2017 - December 2020)
- Senior Consultant Customer Service @ Lidl Stiftung & Co. KG (July 2015 - September 2017)
- Head of Customer Service @ STYLEBOP.com (February 2014 - January 2015)
- VP Customer Care @ (May 2013 - February 2014)
- Head of Customer Care, Product Department and Fraud Prevention @ (June 2011 - April 2013)
- Head of Customer Service and Fraud Management @ Entertainment Shopping AG (December 2008 - June 2011)
- Head of Service Center and Process Management @ (May 2006 - October 2008)
- Process Manager for Strategic Marketing @ (April 2005 - May 2006)
- Editor in Chief of the 9Live Direkt division @ (September 2003 - April 2005)
- Spezialist Backoffice @ (May 2000 - May 2003)
Roman Melzer Education
- advanced technical college entrance qualification
(Education, Applied Psychology)
1993-1996 -
(Mathematics, Education)
1988-1993 - The School of Hard Knocks 2001
- The School of Hard Knocks
-
(Psychology)
Roman Melzer Skills
- Analytical Skills
- Artificial Intelligence (AI)
- Business Strategy
- Business Value
- C-Level Relationships
- CRM
- Call Center Development
- Call Centers
- Change Management
- Change Process
- Coaching
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Retention
- Customer Satisfaction
- Customer Self Service
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data Analysis
- Databases
- Digital Transformation
- Drupal
- E-Commerce
- Evernote
- Fraud Prevention
- Freshcaller
- Freshchat
- Freshdesk
- Freshservice
- Google Analytics
- JIRA
- Leadership
- Leadership Development
- Management
- Microsoft Dynamics
- Online Payments
- Optimization
- Outsourcing
- Payments
- People Management
- Project Management
- Quality Assurance
- Service-Level Agreements (SLA)
- Social Media
- Strategic Planning
- Strategy
- Team Leadership
- Team Management
- Telecommunications
- Product Management
- Customer Relations
- Global Service
- Negotiation
- Business Development
- Program Management
- Confluence
- Credit Cards
- Contract Negotiation
- Microsoft Dynamics AX
- Electronic Payments
- Mobile Payments
- Zendesk
- E Commerce
- New Business Development
- Employee Training
- E Payments
- Global Service Management
- Escalation Process
- Analysis
Roman Melzer Summary
- Roman Melzer, based in Munich, BY, DE, is currently a Head of Customer Care at Bergzeit. Roman Melzer brings experience from previous roles at C.O.P.E. (Care Optimise Prevent Engage), Internetstores, zooplus AG and Lidl Stiftung & Co. KG. Roman Melzer holds a 1993 - 1996 advanced technical college entrance qualification. With a robust skill set that includes Analytical Skills, Artificial Intelligence (AI), Business Strategy, Business Value, C-Level Relationships and more. Roman Melzer has 3 emails and 3 mobile phone numbers on RocketReach.
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