Roland Straub Email & Phone Number
Group Head of Customer Operations @ Travelstart
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Roland Straub Location
- Cape Town, WC, ZA
Roland Straub Work
- Group Head of Customer Operations @ (May 2025 - Present)
- Head of Customer Operations @ (April 2022 - April 2025)
- Head Of Operations @ (April 2020 - March 2022)
- Business Process Management Consultant @ (January 2020 - June 2020)
- General Manager : Operations @ WNS Global Services SA (October 2018 - August 2019)
- General Manager : Support Services @ WNS Global Services SA (May 2016 - September 2018)
- General Manager : Operations @ WNS Global Services SA (October 2013 - April 2016)
- Senior Group Manager @ WNS Global Services SA (February 2012 - October 2013)
- Operations Manager @ WNS Global Services SA (December 2006 - February 2012)
- Floor Manager @ (May 2003 - April 2006)
- Team Leader @ (January 2002 - May 2003)
- Customer Service Advisor @ (January 2001 - January 2002)
Roland Straub Education
- University of Cape Town
Post Graduate Diploma (Management Practice)
2011-2012 - Stellenbosch University
Management Development Program (Management Development Program)
2010-2011 - IIE Varsity College
Diploma in PC Engineering (Diploma in PC Engineering)
1999-1999
Roland Straub Skills
- Operations Management
- Call Center
- Account Management
- Project Planning
- Performance Management
- Customer Satisfaction
- Call Centers
- BPO
- Employee Engagement
- Outsourcing
- Coaching
- E-commerce
- Management
- Customer Experience
- Team Management
- Change Management
- Customer Service
- Contact Centers
- Quality Assurance
- Employee Relations
- Strategy
- Team Leadership
- Leadership Development
- Analysis
- Process Improvement
- Sales
- Strategic Planning
- Training
- Leadership
- Budgets
- Service Delivery
- Human Resources
- Customer Retention
- Workforce Management
- E Commerce
- PowerPoint
- Offshoring
- Business Process Outsourcing Bpo
- Project Management
- Business Process Outsourcing
Roland Straub Summary
- Roland Straub, based in Cape Town, WC, ZA, is currently a Group Head of Customer Operations at Travelstart. Roland Straub brings experience from previous roles at Ozow, upnup, BPM Advice and WNS Global Services SA. Roland Straub holds a 2011 - 2012 Post Graduate Diploma in Management Practice @ University of Cape Town. With a robust skill set that includes Operations Management, Call Center, Account Management, Project Planning, Performance Management and more. Roland Straub has 4 emails and 2 mobile phone numbers on RocketReach.
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