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Rohit Krishna Location
Maharashtra, India
Rohit Krishna Work
2016 -now Co-founder and Managing Partner @
2016 -now Founder and CEO @
2011 -2015 AVP - Customer Service @
2005 -2010 Vice President - Customer Care Unit @
2002 -2006 Zonal CSD Head @ Airtel
Rohit Krishna Education
Masters in Management Studies , University of Mumbai
MMS (Business, Management, Marketing, and Related Support Services)
1997-1999
Rohit Krishna Skills
CRM
Business Development
Service strategy , Service and operations management , Customer loyalty
Call Centre Operations - Inbound and Outbound
Revenue Enhancement
P&L Management
Project Management
Quality Assurance
Training
Regulatory and compliance
Management
Team Management
Strategy
Vendor Management
Net Promoter Score
Cost Optimisation
Social Media and Digital Operations
BPO & KPO
Back-office operations
Churn & Retention management
Client Culture
Client Experience
Complaints & Escalations Management
Lean Management
Consumer Banking
Telecommunications
Customer Experience
Business Strategy
Call Centers
Leadership
Sales
Service Delivery
Channel Partners
Call Centre Operations
Inbound And Outbound
Regulatory
Bpo And Kpo
Service And Operations Management
Churn And Retention Management
Operations
Customer Loyalty
Complaints And Escalations Management
Service Strategy
Back Office Operations
Rohit Krishna Summary
Rohit Krishna, based in Maharashtra, India, is currently a Co-founder and Managing Partner at BridgeLoyalty Customer Experience Management LLP. Rohit Krishna brings experience from previous roles at BridgeLoyalty Customer Experience Management LLP, Vodafone India, Citibank India and Airtel. Rohit Krishna holds a 1997 - 1999 MMS in Business, Management, Marketing, and Related Support Services @ Masters in Management Studies , University of Mumbai. With a robust skill set that includes CRM, Business Development, Service strategy , Service and operations management , Customer loyalty, Call Centre Operations - Inbound and Outbound, Revenue Enhancement and more. Rohit Krishna has 3 emails and 1 mobile phone numbers on RocketReach.
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