Rohan Head Email & Phone Number
Vice President- Product Delivery-UAT
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Rohan Head Location
- Mumbai, MH, IN
Rohan Head Work
- 2023 -now Vice President- Product Delivery-UAT @ JPMorgan Chase Bank
- 2022 -2023 Senior Vice President (Head of Department-IT) @
- 2015 -2022 Head of Department-IT @
- 2014 -2015 National Program Manager- IT- EUS IT Service Delivery @
- 2013 -2014 Manager-IT- Service Delivery @
- 2012 -2013 Critical Incident Manager- IT @
- 2010 -2012 Incident Manager-Global Helpdesk Center- IT Service Delivery @
- 2009 -2010 Quality Analyst and Management @
- 2007 -2009 Process Officer- ITES Credit Card Collections @
- 2004 -2007 Senior Customer Executive- ITES Banking and Retail-Credit Card Collections @
Rohan Head Education
- Welingkar Institute of Management
Advance Diploma in Business Administration Operations (General Management)
2007-2009 - Sathaye College
Bachelor of Commerce (BCom) (Commerce)
1999-2004 - HOLY FAMILY HIGH SCHOOL
SSC
1987-1999
Rohan Head Skills
- BPO
- Service Delivery
- Sla
- Team Management
- Transition Management
- Vendor Management
- Service Management
- IT Service Management
- IT Operations
- ITIL
- Operations Management
- Performance Management
- Management
- Incident Management
- Workforce Management
- Business Process Improvement
- Customer Satisfaction
- Process Improvement
- Project Management
- IT Outsourcing
- Resource Management
- Managed Services
- IT Management
- Process Management
- Requirements Analysis
Rohan Head Summary
- Rohan Head, based in Mumbai, MH, IN, is currently a Vice President- Product Delivery-UAT at JPMorgan Chase Bank. Rohan Head brings experience from previous roles at NIIF Infrastructure Finance Limited, Tech Mahindra Business Services Ltd., (TECHMBS), Wipro Infotech and Tech Mahindra Business Services. Rohan Head holds a 2007 - 2009 Advance Diploma in Business Administration Operations in General Management @ Welingkar Institute of Management. With a robust skill set that includes BPO, Service Delivery, Sla, Team Management, Transition Management and more. Rohan Head has 1 emails and 2 mobile phone numbers on RocketReach.
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