Rogerio Perez Email & Phone Number
Director of Digital Customer Success (Global) @ Mastercard
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Rogerio Perez Location
- São Paulo, SP, BR
Rogerio Perez Work
- Director of Digital Customer Success (Global) @ (May 2026 - Present)
- CX and AI Teacher - MBA and Postgraduate Programs @ (January 2023 - Present)
- Director Customer Experience @ (May 2024 - April 2026)
- Director of Strategy and Innovation @ (October 2023 - April 2024)
- Global Director Customer Experience @ (January 2023 - October 2023)
- CXO - Chief Experience Officer @ (January 2021 - December 2022)
- LATAM Director, Customer Success @ (February 2019 - January 2021)
- LATAM Senior Manager - Maintenance Renewals and Support Sales (Former HPE, Micro Focus Acquisition) @ (April 2018 - February 2019)
- LATAM Senior Manager - Customer Success (Former HPE, Micro Focus Acquisition) @ (July 2017 - April 2018)
- LATAM Senior Manager - Customer Success @ (May 2014 - July 2017)
- LATAM Manager - Enterprise Services and Premium Support @ (July 2009 - May 2014)
- LATAM Manager - Customer Support (former Mercury Interactive) @ (August 2004 - July 2009)
- Project Manager @ (September 2002 - August 2004)
- LATAM Systems Administrator @ (February 2001 - August 2002)
- End User Support @ (September 1997 - February 2001)
Rogerio Perez Education
- MIT Sloan Executive Education
Machine Learning in Business
2023-2023 - MIT Sloan Executive Education
(Breakthrough Customer Experience (CX) Strategy)
2023-2023 - Universidade São Judas Tadeu
Bachelour (Communications)
2003-2008 - imes 1996-2001
- MIT Sloan Executive Education
(Artificial Intelligence: Implications for Business Strategy)
2023
Rogerio Perez Skills
- Strategic Planning
- Outsourcing
- Business Development
- IT Strategy
- Integration
- Telecommunications
- Customer Experience
- Business Strategy
- Solution Selling
- IT Service Management
- Strategy
- Go-to-market Strategy
- Technical Support
- Account Management
- Customer Success
- Team Leadership
- IT Management
- Customer Relationship Management (CRM)
- Business Process
- Project Management
- CRM
- Networking
- Intranet
- HP
- ERP
- Cloud Computing
- Business Intelligence
- ITIL
- SaaS
- Managed Services
- Management
- Training
- Enterprise Software
- Consulting
- Team Management
- Testing
- SAP
- Start-ups
- Professional Services
- Pre-sales
- Solution Architecture
- Siebel
- Business Alliances
- SharePoint
- PMP
- Partner Management
- IT Operations
- Data Center
- Project Portfolio Management
- IT Outsourcing
- PMO
- Service Delivery
- Information Technology
- Software Project Management
- Virtualization
- Keys
- Sales
- Start Ups
- Teaching
- Business Analysis
- Microsoft Office
- Microsoft Excel
- Go To Market Strategy
- Customer Support
- Latin America
- Pre Sales
- Customer Advocacy
- Executive Positions
- CAMS
- Journalism
- Languages
- Rescue Diving
- Deployments
- Curriculum Design
- Large Events
- Cost
- Social Communication
- System Upgrades
- Presentations
- Metrics
- Leadership
- Adoption
- Key Performance Indicators
- Stakeholders
- Problem Solving
- Holland
- Portuguese
- Accounting
- Emerging Technologies
- SEP IRA
- Maturity
- Stability
- Written
- Spanish
- Communication
- Process Oriented
- Gastronomy
- Asset Allocation
- Oracle
- Scuba Diving
- Business Partnering
- Key Accounts
- Enterprise Services
- Analysis
- English
- Thinking
- Structure
- Brazil
- Return on Investment
- Mindset
- HTML
- Municipalities
- Responsibility
- International
- CSS
- Customer Satisfaction
- Deloitte
- Market
- Protecting
- Patient Outcomes
- Rate
- Customer Service
- French
- Boston
- Software Installation
- European Union
- Renewal
- Customer Relationship Management Crm
- Cross Functional Team Leadership
- Negotiation
- Change Management
- Business Planning
- Business Intelligence Bi
- Customer Relationship Management
Rogerio Perez Summary
- Rogerio Perez, based in São Paulo, SP, BR, is currently a Director of Digital Customer Success (Global) at Mastercard. Rogerio Perez brings experience from previous roles at CS Academy, Conta Azul, Gupy and Day.io - Time Tracking & Timesheets. Rogerio Perez holds a 2023 - 2023 Machine Learning in Business @ MIT Sloan Executive Education. With a robust skill set that includes Strategic Planning, Outsourcing, Business Development, IT Strategy, Integration and more. Rogerio Perez has 5 emails and 3 mobile phone numbers on RocketReach.
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