Roger Williams Email & Phone Number
Distinguished Vice President, Analyst @ Gartner
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Roger Williams Location
- Charlotte, NC, US
Roger Williams Work
- Distinguished Vice President, Analyst @ (April 2026 - Present)
- Research Director @ (September 2016 - April 2020)
- IT Governance Manager @ (January 2015 - September 2016)
- IT Process Improvement Manager, IT Operational Excellence @ (August 2014 - December 2014)
- I and O Service Manager, Service Management and Governance @ (February 2012 - July 2014)
- IT Project Manager, Continual Service Improvement @ (November 2010 - January 2012)
- Manager Support Operations, IT Service Desk @ (November 2007 - October 2010)
- Lead Analyst, Problem Management @ (May 2006 - November 2007)
- Lead Support Analyst and Team Lead @ (September 2001 - May 2006)
- Senior Support Analyst @ (June 1998 - September 2001)
- Field Support Technician @ (June 1996 - May 1998)
- VP, Research @ (April 2020 - April 2026)
Roger Williams Education
- University of Arkansas
BS (Computer Engineering)
1993-2006
Roger Williams Skills
- IT Service Management
- Software Asset Management
- CMDB
- Configuration Management
- ITIL
- IT Operations
- IT Governance
- Governance
- Process Improvement
- Incident Management
- Change Management
- Service Management
- Management
- Project Management
- Team Leadership
- Technical Support
- Leadership
- IT Management
- Troubleshooting
- Customer Surveys
- Problem Management
- Information Technology
- IT Strategy
- Balanced Scorecard
- Coaching
- Business Process Improvement
- Service Desk
- Continuous Improvement
- Performance Measurement
- Infrastructure
- Sales
- ISO 20000
- Resource Management
- Strategy
- Microsoft Word
- Program Management
- Cross Functional Team Leadership
- BMC Remedy
- Servqual
- Disaster Recovery
- PMP
- Service Delivery
Roger Williams Summary
- Roger Williams, based in Charlotte, NC, US, is currently a Distinguished Vice President, Analyst at Gartner. Roger Williams brings experience from previous roles at Gartner and Lowe's Companies, Inc.. Roger Williams holds a 1993 - 2006 BS in Computer Engineering @ University of Arkansas. With a robust skill set that includes IT Service Management, Software Asset Management, CMDB, Configuration Management, ITIL and more. Roger Williams has 3 emails and 10 mobile phone numbers on RocketReach.
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