2014 -2014 IT Process Improvement Manager, IT Operational Excellence @
2012 -2014 I and O Service Manager, Service Management and Governance @
2010 -2012 IT Project Manager, Continual Service Improvement @
2007 -2010 Manager Support Operations, IT Service Desk @
2006 -2007 Lead Analyst, Problem Management @
2001 -2006 Lead Support Analyst and Team Lead @
1998 -2001 Senior Support Analyst @
1996 -1998 Field Support Technician @
Roger Williams Education
University of Arkansas
BS (Computer Engineering)
1993-2006
Roger Williams Skills
IT Service Management
Software Asset Management
CMDB
Configuration Management
ITIL
IT Operations
IT Governance
Governance
Process Improvement
Incident Management
Change Management
Service Management
Management
Project Management
Team Leadership
Technical Support
Leadership
IT Management
Troubleshooting
Customer Surveys
Problem Management
Information Technology
IT Strategy
Balanced Scorecard
Coaching
Business Process Improvement
Service Desk
Continuous Improvement
Performance Measurement
Infrastructure
Sales
ISO 20000
Resource Management
Strategy
Microsoft Word
Program Management
Cross Functional Team Leadership
BMC Remedy
Servqual
Disaster Recovery
PMP
Service Delivery
Roger Williams Summary
Roger Williams, based in Charlotte, NC, US, is currently a Distinguished Vice President, Analyst at Gartner. Roger Williams brings experience from previous roles at Gartner and Lowe's Companies, Inc.. Roger Williams holds a 1993 - 2006 BS in Computer Engineering @ University of Arkansas. With a robust skill set that includes IT Service Management, Software Asset Management, CMDB, Configuration Management, ITIL and more. Roger Williams has 3 emails and 2 mobile phone numbers on RocketReach.
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