Roger Norman Email & Phone Number
ICT Field Services Support Officer (Ongoing) @ NSW Department of Education
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Roger Norman Location
- Wollongong, NSW, AU
Roger Norman Work
- 2025 -now ICT Field Services Support Officer (Ongoing) @
- 2026 -now ICT Field Services Senior Support Officer @
- 2025 -2026 Temp ICT Field Services Senior Support Officer @
- 2025 -2025 ICT Field Services Support Officer (Ongoing) @
- 2025 -2025 ICT Field Services Support Officer (Temp) @
- 2024 -2025 ICT Customer Support Officer @
- 2023 -2024 Business Development Representative @
- 2022 -2023 Level 2 Support Analyst + Service Delivery Coordinator @
- 2020 -2022 Digital Learning Experience Lead @
- 2017 -2020 IT Customer Experience Lead @
- 2016 -2017 IT Quality Assuarance Advisor @
- 2016 -2016 Customer Experience Lead, IT @
- 2011 -2016 Service Desk Team Lead @
- 2010 -2011 IT Service Desk Analyst @
- 2008 -2008 Senior Service Desk Analyst @
- 2007 -2008 Service Desk, Incident Management Team Leader @
- 2005 -2007 Helpdesk Supervisor @
- 2000 -2005 Helpdesk Analyst @
- 1999 -2000 Helpdesk Analyst @
Roger Norman Education
- Fox IT Limited
ITSM Practitioner Service Desk & Incident Management (ITSM Practitioner Service Desk & Incident Management)
2006-2006 - Microsoft
Windows 2000 MCSA (Windows 2000 MCSA)
2006-2006 - Fox IT Limited
ITSM ITIL Foundation (ITSM ITIL Foundation)
2005-2005 - Southampton Technical College
Advanced GNVQ – Art and Design (Advanced GNVQ – Art and Design)
1993-1997 - St. Christopher’s School, Bahrain
GCSE (GCSE)
1989-1993
Roger Norman Skills
- Active Directory
- ITIL
- Incident Management
- Customer Service
- Operating Systems
- Help Desk Support
- IT Service Management
- Problem Management
- Service Desk
- Windows Server
- Troubleshooting
- Citrix
- Service Delivery
- System Deployment
- Microsoft Exchange
- Resource Management
- Disaster Recovery
- Windows 7
- Information Technology
- Infrastructure
- IT Operations
- Blackberry Enterprise Server
- Sla
- Data Center
- Service Management
- Service-Level Agreements (SLA)
- Technical Support
- Management
- Stakeholder Management
- Team Leadership
- Leadership
- Vendor Management
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Dyslexic Thinking
Roger Norman Summary
- Roger Norman, based in Wollongong, NSW, AU, is currently a ICT Field Services Support Officer (Ongoing) at NSW Department of Education. Roger Norman brings experience from previous roles at NSW Department of Education. Roger Norman holds a 2006 - 2006 ITSM Practitioner Service Desk & Incident Management in ITSM Practitioner Service Desk & Incident Management @ Fox IT Limited. With a robust skill set that includes Active Directory, ITIL, Incident Management, Customer Service, Operating Systems and more. Roger Norman has 4 emails and 1 mobile phone numbers on RocketReach.
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