Roger Lopez Email & Phone Number
Senior Partner Implementation Manager @ Dialpad
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Roger Lopez Location
- Austin, TX, US
Roger Lopez Work
- Senior Partner Implementation Manager @ (April 2022 - Present)
- Service Delivery Manager @ (July 2021 - April 2022)
- Application Manager @ (August 2019 - July 2021)
- Technical Account Manager @ (January 2016 - August 2019)
- Senior Lead Account Manager (Service Delivery Account Manager) @ (January 2013 - January 2015)
- Operations Manager (Technical Support Leader) @ (January 2007 - January 2013)
- Cisco ICM and UCCE Support Engineer (Call Center Specialist) @ (January 2000 - January 2007)
Roger Lopez Education
- Austin Community College
Associate's degree
Roger Lopez Skills
- ACD
- Account Management
- Business Process Improvement
- CRM
- CTI
- Call Center
- Call Centers
- Call Routing
- Change Management
- Cisco Call Manager
- Cisco Technologies
- Cloud Applications
- Cloud Computing
- Contract Management
- Cross-functional Team Leadership
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Service
- Data Center
- Enterprise Software
- Escalations Management
- ITIL
- IVR
- Incident Management
- Managed Services
- Operations Management
- Problem Management
- Process Engineering
- Process Improvement
- Professional Services
- Program Management
- Project Management
- SIP
- SaaS
- Sales
- Service Delivery
- Service Operations
- Technical Account Manager
- Telecommunications
- Telephony
- Troubleshooting
- Unified Communications
- Vendor Management
- VoIP
- Workforce Management
Roger Lopez Summary
- Roger Lopez, based in Austin, TX, US, is currently a Senior Partner Implementation Manager at Dialpad. Roger Lopez brings experience from previous roles at NICE Ltd, Lifesize and eLoyalty, a TeleTech Company. Roger Lopez holds a Associate's degree @ Austin Community College. With a robust skill set that includes ACD, Account Management, Business Process Improvement, CRM, CTI and more. Roger Lopez has 3 emails and 2 mobile phone numbers on RocketReach.
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