Roger Downs Email
Remote Service Desk Specialist @ Infinite Technology
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Roger Downs Location
- Johannesburg, GP, ZA
Roger Downs Work
- Remote Service Desk Specialist @ (February 2025 - Present)
- Senior Information Technology Technician @ (November 2017 - March 2024)
- Tier 2 Helpdesk Engineer @ (November 2014 - November 2017)
- Member @ (November 2009 - November 2014)
Roger Downs Education
- University of Pretoria
MCSE (Engineering)
2002-2004
Roger Downs Skills
- 2nd Line IT Support
- Active Directory
- Cloud Computing
- Collaborative Problem Solving
- Communication
- Computer Hardware
- Computer Literacy
- Computer Networking
- Customer Service
- Customer Support
- Data Center
- Desktop Virtualization
- Dispatching
- Domain Name System (DNS)
- Firewalls
- Help Desk Support
- Hyper-V
- IT Consulting
- IT Infrastructure Design
- IT Infrastructure Management
- IT Management
- IT Operations
- Information Technology Infrastructure
- Integration
- Internet Protocol Suite (TCP/IP)
- Internet Security
- LAN-WAN
- M365
- Mac OS
- Manage client expectations
- Managed Services
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Exchange
- Microsoft Intune
- Microsoft Office
- Microsoft Outlook
- Network Administration
- Networking
- New Business Development
- Office 365
- Operating Systems
- Organization Skills
- People Management
- Printers
- Problem Solving
- Product Service
- Project Coordination
- Security
- Servers
- Service Desk
- Software Installation
- Solution Selling
- Storage Area Network (SAN)
- Switches
- System Administration
- Technical Services
- Technical Support
- Troubleshooting
- VMware
- Virtual Private Network (VPN)
- Virtualization
- Voice over IP (VoIP)
- Windows
- Windows 10
- Windows 7
- Windows 8
- Windows Server
- Windows System Administration
- Windows XP
- Wireless Networking
- Storage Area Network San
- Advisory
- C++
- Project Management
- Storage Area Network
Roger Downs Summary
- Roger Downs, based in Johannesburg, GP, ZA, is currently a Remote Service Desk Specialist at Infinite Technology. Roger Downs brings experience from previous roles at weloveIT.co.za, Dial a Nerd and RJD Computers cc. Roger Downs holds a 2002 - 2004 MCSE in Engineering @ University of Pretoria. With a robust skill set that includes 2nd Line IT Support, Active Directory, Cloud Computing, Collaborative Problem Solving, Communication and more. Roger Downs has 1 emails on RocketReach.
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