Quality Manager @ Convergys (June 2004 - December 2008)
Quality Specialist @ NCO Group (September 2003 - June 2004)
Roel Mapoy Education
University of the Philippines Diliman
BS (Biology)
1996-2000
University of the Philippines Diliman
Doctor of Philosophy - PhD (Cell/Cellular and Molecular Biology)
2025
Roel Mapoy Skills
Adult Learning Methodologies
Agile Leadership
BPO
Business Process Design
Business Process Improvement
Business Process Outsourcing (BPO)
COPC Registered Coordinator
Call Centers
Certified Lean
Contact Centers
Continuous Improvement
Instructional Design
Internal Controls
Leadership
Lean-Six Sigma
Management
Outsourcing
Performance Management
Process Improvement
Project Management
Quality Assurance
Quality Management
SOX Compliancy
Six Sigma
Six Sigma Green Belt
Stakeholder Management
Team Management
Training
Training Delivery
Training Needs Analysis
Training Programme Design
Healthcare
Offshoring
Operations
Business Process Outsourcing Bpo
Microsoft Excel
Lean Six Sigma
Services
Business Process Outsourcing
Roel Mapoy Summary
Roel Mapoy, based in Valenzuela, NCR, PH, is currently a Senior Director of Operations at Reed Elsevier Philippines. Roel Mapoy brings experience from previous roles at Reed Elsevier Philippines and Transcom. Roel Mapoy holds a 1996 - 2000 BS in Biology @ University of the Philippines Diliman. With a robust skill set that includes Adult Learning Methodologies, Agile Leadership, BPO, Business Process Design, Business Process Improvement and more. Roel Mapoy has 2 emails and 2 mobile phone numbers on RocketReach.
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