Rodrigo Rosa Email
Director of Strategy and Operations @ MANUAL
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Rodrigo Rosa Location
- State of São Paulo, Brazil
Rodrigo Rosa Work
- 2026 -now Director of Strategy and Operations @
- 2025 -2026 Director of CX and Backoffice @
- 2025 -2025 Head of Customer Experience @
- 2025 -now Senior CX Consultant and Trainer @
- 2023 -2024 Director of CX and Operations @
- 2022 -2023 Head of Customer Experience @
- 2021 -2022 Head Of Customer Experience @
- 2017 -2021 Service Delivery and Customer Care Sr. Manager @
- 2013 -2017 Customer Care Manager @
- 2012 -2013 BPO Operation Manager @
- 2009 -2012 Consumer Support Manager @
- 2006 -2009 Consumer Support Supervisor @
- 2005 -2006 MIS and Planning Analyst @
- 2004 -2005 Operations Supervisor @
- 2004 -2004 Quality Assurance Analyst @
- 2000 -2004 Customer Service Representative @
Rodrigo Rosa Education
- Insper
MBA Executivo
2017-2018 - Universidade Presbiteriana Mackenzie
Pós Graduação (Project Management)
2009-2010 - Centro Universitário FMU | FIAM-FAAM
Bacharel (Administration)
2002-2007
Rodrigo Rosa Skills
- Leadership
- Customer Experience
- Six Sigma
- Product Marketing
- BPO
- Call Center
- Customer Satisfaction
- Business English
- Telecommunications
- Business Analysis
- Negotiation
- Vendor Management
- Healthcare
- Team Leadership
- Process Improvement
- Quality Assurance
- Contact Centers
- Marketing
- Product Management
- Business Intelligence
- Business Process Improvement
- Budgets
- Business Strategy
- Management
- Project Management
- Outsourcing
- Mobile Devices
- Call Centers
- Contact Center Strategy
- Key Performance Indicators
- CRM
Rodrigo Rosa Summary
- Rodrigo Rosa, based in State of São Paulo, Brazil, is currently a Director of Strategy and Operations at MANUAL. Rodrigo Rosa brings experience from previous roles at Vammo, beX.educação and Addi. Rodrigo Rosa holds a 2017 - 2018 MBA Executivo @ Insper. With a robust skill set that includes Leadership, Customer Experience, Six Sigma, Product Marketing, BPO and more. Rodrigo Rosa has 4 emails on RocketReach.
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