Rodrigo Rosa Email
Director of Strategy and Operations @ MANUAL
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Rodrigo Rosa Location
- State of São Paulo, Brazil
Rodrigo Rosa Work
- Director of Strategy and Operations @ (February 2026 - Present)
- Director of CX and Backoffice @ (October 2025 - February 2026)
- Head of Customer Experience @ (February 2025 - October 2025)
- Senior CX Consultant and Trainer @ (January 2025 - Present)
- Director of CX and Operations @ (January 2023 - December 2024)
- Head of Customer Experience @ (May 2022 - January 2023)
- Head Of Customer Experience @ (March 2021 - May 2022)
- Service Delivery and Customer Care Sr. Manager @ (February 2017 - March 2021)
- Customer Care Manager @ (November 2013 - February 2017)
- BPO Operation Manager @ (December 2012 - November 2013)
- Consumer Support Manager @ (November 2009 - December 2012)
- Consumer Support Supervisor @ (July 2006 - October 2009)
- MIS and Planning Analyst @ (June 2005 - July 2006)
- Operations Supervisor @ (April 2004 - June 2005)
- Quality Assurance Analyst @ (January 2004 - April 2004)
- Customer Service Representative @ (December 2000 - January 2004)
Rodrigo Rosa Education
- Insper
MBA Executivo
2017-2018 - Universidade Presbiteriana Mackenzie
Pós Graduação (Project Management)
2009-2010 - Centro Universitário FMU | FIAM-FAAM
Bacharel (Administration)
2002-2007
Rodrigo Rosa Skills
- Leadership
- Customer Experience
- Six Sigma
- Product Marketing
- BPO
- Call Center
- Customer Satisfaction
- Business English
- Telecommunications
- Business Analysis
- Negotiation
- Vendor Management
- Healthcare
- Team Leadership
- Process Improvement
- Quality Assurance
- Contact Centers
- Marketing
- Product Management
- Business Intelligence
- Business Process Improvement
- Budgets
- Business Strategy
- Management
- Project Management
- Outsourcing
- Mobile Devices
- Call Centers
- Contact Center Strategy
- Key Performance Indicators
- CRM
Rodrigo Rosa Summary
- Rodrigo Rosa, based in State of São Paulo, Brazil, is currently a Director of Strategy and Operations at MANUAL. Rodrigo Rosa brings experience from previous roles at Vammo, beX.educação and Addi. Rodrigo Rosa holds a 2017 - 2018 MBA Executivo @ Insper. With a robust skill set that includes Leadership, Customer Experience, Six Sigma, Product Marketing, BPO and more. Rodrigo Rosa has 4 emails on RocketReach.
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