Rodolfo Mora Location
- San Diego, CA, US
Rodolfo Mora Work
- 2023 -now Director, Operations Infrastructure @
- 2022 -2023 Sr. Manager, Communications Strategies and Systems @
- 2020 -2022 Dailer Manager @
- 2018 -2020 Service Manager @
- 2010 -2018 Client Care and Development Executive @
- 2009 -2011 Call Center Manager @
Rodolfo Mora Education
- Universidad Autonoma de Baja California
Certification (Finance and Financial Management Services)
2005-2005 - Universidad Autonoma de Baja California
Bachelor of Commerce (B.Com.) (Business Administration and Management, General)
1998-2002
Rodolfo Mora Skills
- IVR Design & Development
- NLU & Speech Recognition
- Program Management
- Cloud Based Routing
- Communication
- Analytical Skills
- Service Operations
- Workforce Planning
- Presentations
- Customer Service Operations
- Customer Relations
- Customer Service Management
- Call Center
- Contact Centers
- Customer Satisfaction
- Customer Service
- Contact Center Management
- Customer Experience
- Management
- CRM
- Call Centers
- Coaching
- Leadership
- Performance Management
- BPO
- Outsourcing
- Workforce Management
- Customer Retention
- Team Leadership
- Vendor Management
- Team Building
- Strategic Planning
- Operations Management
- Project Management
- Process Improvement
- Business Process Improvement
- Microsoft Word
- Java
- Sales
- Contact Center
- Microsoft Office
- Marketing
- Public Speaking
- SQL
Rodolfo Mora Summary
- Rodolfo Mora, based in San Diego, CA, US, is currently a Director, Operations Infrastructure at Vervent. Rodolfo Mora brings experience from previous roles at Vervent, Truly Nolen of America, Inc. and Telvista. Rodolfo Mora holds a 2005 - 2005 Certification in Finance and Financial Management Services @ Universidad Autonoma de Baja California. With a robust skill set that includes IVR Design & Development, NLU & Speech Recognition, Program Management, Cloud Based Routing, Communication and more. Rodolfo Mora has 2 emails and 1 mobile phone numbers on RocketReach.
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