Regional Director, Client Experience @ (April 2023 - March 2025)
Director, Workforce Management @ (August 2022 - January 2023)
WFM and CX Director @ (August 2019 - January 2023)
Head of Customer Service Wayfair at Bryan TX Site @ (August 2021 - August 2022)
Senior Service Manager @ (August 2019 - August 2021)
Director, Operations, Implementation and Continuous Improvement @ (April 2018 - August 2019)
Director, Implementation @ (October 2014 - March 2018)
Rod Kendrick Education
State University of New York at Fredonia
Bachelor of Arts (Economics)
Rod Kendrick Skills
Business Alliances
Business Analysis
Business Process
Business Process Improvement
CRM
Client Expectations Management
Cloud Computing
Consulting
Cross-functional Team Leadership
Customer Experience
Data Center
Disaster Recovery
Document Management
Enterprise Architecture
Enterprise Content Management
Enterprise Software
Fulfillment Services
HP
HP Products
IT Outsourcing
IT Service Management
IT Strategy
ITIL
Integration
Leadership
Lean Six Sigma
Logistics Management
Managed Print Services
Managed Services
Management
Outsourcing
P&L Management
PMO
PMP
Partner Management
Pre-Sales Consulting
Pre-sales
Professional Services
Program Management
Project Management
Project Portfolio Management
Requirements Analysis
Risk Management
SaaS
Selling
Service Delivery
Service Management
Software Project Management
Software as a Service (SaaS)
Solution Architecture
Solution Selling
Storage
Strategy
Third-Party Logistics (3PL)
Vendor Management
Business Development
Process Improvement
Strategic Planning
Jd Edwards Development
Cross Functional Team Leadership
Customer Service
Continuous Improvement
Pre Sales
Rod Kendrick Summary
Rod Kendrick, based in United States, is currently a Manager, Aftermarket Customer Engagement at MD Helicopters. Rod Kendrick brings experience from previous roles at ShipMonk and Wayfair. Rod Kendrick holds a Bachelor of Arts in Economics @ State University of New York at Fredonia. With a robust skill set that includes Business Alliances, Business Analysis, Business Process, Business Process Improvement, CRM and more. Rod Kendrick has 2 emails and 5 mobile phone numbers on RocketReach.
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