Rod Armstrong Email & Phone Number

Vice President, Global Customer Experience and Success @ ServeCo North America

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Rod Armstrong Location

Atlanta, GA, US

Rod Armstrong Work

Vice President, Global Customer Experience and Success @ (May 2023 - Present)
Senior Manager, Customer Service and Global Enterprise Escalations @ (May 2019 - March 2023)
Director, Sales and Customer Service, CHEP Pallecon and Automotive @ (January 2017 - April 2019)
Regional Operations Director @ (October 2012 - December 2016)
Regional Operations Director @ (May 2010 - October 2012)
Vice-President, Business Development and Acquisitions @ (June 2004 - May 2010)
Regional Director of Operations-Midwest @ (May 1999 - May 2004)

Rod Armstrong Education

LSU Shreveport
Master of Business Administration - MBA (Project Management)
PennWest Clarion
Bachelor of Science (B.S.) (Communication and Media Studies)

Rod Armstrong Skills

Customer Experience
Customer Loyalty
Customer Service
Strategic Partnerships
Contact Centers
Customer Support
People Development
Change Management
Problem Solving
Customer Service Management
People Management
Project Management
Business Development
Income Statement
Strategic Planning
Succession Planning
Acquisitions
Healthcare Industry
Military Operations
Negotiation
Leadership Development
Team Leadership
Coaching
Cross-functional Team Leadership
Public Speaking
Strategic Thinking
Customer Engagement
Community Engagement
Business Operations
Helping Clients Succeed
Profit Maximization
Cross Functional Relationships
Profit Center Management
C-Level Presentations
EBITDA Growth
Market Needs Analysis
New Markets Development
New Business Development
P & L Ownership
Military Experience
Multi-unit Retail Management
Revenue
Customer Oriented
Client Services
Forecasting
Sales Strategy
Strategic Relationships
High Analytical Skills
Critical Thinking
Leadership
AI Analytics
AI Dashboards
Business Process Design
Business Process Outsourcing (BPO)
CCaaS Implementation
CRM Platforms
CX Leadership
CX Strategy
Call Center Development
Change Leadership
Coaching & Mentoring
Contact Center Management
Contact Center Operations
Contact Center Technology
Customer Acquisition
Customer Data Platforms
Customer Experience Benchmarking
Customer Experience Design
Customer Experience Innovation
Customer Experience Metrics
Customer Experience Personalization
Customer Experience Research
Customer Experience Strategy
Customer Experience Technology
Customer Feedback Analysis
Customer Interaction Management
Customer Journey Analytics
Customer Journey Mapping
Customer Journeys
Customer Relationship Management (CRM)
Customer Retention Strategies
Customer Segmentation Strategy
Customer Success
Customer Success and Client Retention
Data Visualization
Digital Customer Experience
Digital Transformation
Executive Leadership
Go-to-Market Strategy
Healthcare Compliance
Healthcare Operations
KPI Governance
Machine Learning
Mergers & Acquisitions (M&A)
NRR
Omnichannel Strategy
Operational Dashboards
Organizational Behavior
Organizational Design
Organizational Leadership
Performance Analytics
Performance Leadership
Performance Management
Physician Relations
Presentation Skills
Process Automation
Process Optimization
Project Planning
Revenue & Profit Growth
Robotic Process Automation (RPA)
SAP ERP
SAP Implementation
Sales Enablement
Senior Vice-President
Service Delivery
Service Delivery Management
Service Design
Service Level Agreement Management
Service Quality Metrics
Service Redesign
Store Management
Talent Management
Team Building
Training Strategy
Vice-President
Workforce Management
Workforce Optimization (WFO)
Multi Unit Retail Management
Search Engine Ranking
Social Media
Big Box
Mergers
Executive Presentations
Retail
Local Government
Specialty Coffee
Food and Beverage
Taking New Products to Market
SEO
Cross Functional Team Building
C Level Presentations
Operations
E Commerce Seo
Cross Functional Team Leadership
Community Outreach
Social Media Marketing
Acquisition Integration
Product Development
Marketing Strategy
Executive
P and L Ownership

Rod Armstrong Summary

Rod Armstrong, based in Atlanta, GA, US, is currently a Vice President, Global Customer Experience and Success at ServeCo North America. Rod Armstrong brings experience from previous roles at Wayfair, CHEP, United Allergy Services and DaVita. Rod Armstrong holds a Master of Business Administration - MBA in Project Management @ LSU Shreveport. With a robust skill set that includes Customer Experience, Customer Loyalty, Customer Service, Strategic Partnerships, Contact Centers and more. Rod Armstrong has 1 emails and 2 mobile phone numbers on RocketReach.

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