Rocio Serrano Email & Phone Number
Sr. Director Customer Experience Operations @ Celerity Fiber
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Rocio Serrano Location
- Cali, Valle del Cauca, CO
Rocio Serrano Work
- 2023 -now Sr. Director Customer Experience Operations @
- 2022 -2023 Senior Operations Manager @
- 2021 -2022 Senior Operations Manager @
- 2019 -2021 Operations Manager @
- 2018 -2019 Head Of Program Management @
- 2016 -2018 Operations Manager @ Convergys
- 2011 -2016 Team Leader @ Convergys
- 2011 -2011 Quality Assurance @ Stream Global Services
- 2006 -2011 Customer Service Representative @
Rocio Serrano Education
- Bircham University
Bachelor of Business Administration - BBA
2015-2017 - Universidad 'Francisco Gavidia'
Bachelor's degree (Marketing)
2008-2015 - Universidad de El Salvador
Doctor of Medicine (M.D.)
2001-2006
Rocio Serrano Skills
- Business Analysis
- Financial Analysis
- Account Management
- Business Development
- Project Management
- Strategic Accounts
- Manage Complex Projects
- Customer Success
- Customer Liaison Skills
- CSM
- Customer Engagement
- Business Reviews
- Process Improvement
- Outsourcing
- Gestión de transición
- Call Centers
- Sales Management
- Customer Satisfaction
- Vendor Management
- CRM
- Customer Relationship Management (CRM)
- Team Management
- Management
- Leadership
- Training
- Dirección y desarrollo de equipos de trabajo
- Business Process Outsourcing (BPO)
- Organizational Development
- People Development
- People Management
- Customer Service
- Technical Support
Rocio Serrano Summary
- Rocio Serrano, based in Cali, Valle del Cauca, CO, is currently a Sr. Director Customer Experience Operations at Celerity Fiber. Rocio Serrano brings experience from previous roles at Concentrix, Ubiquity and OneLink. Rocio Serrano holds a 2015 - 2017 Bachelor of Business Administration - BBA @ Bircham University. With a robust skill set that includes Business Analysis, Financial Analysis, Account Management, Business Development, Project Management and more. Rocio Serrano has 2 emails and 1 mobile phone numbers on RocketReach.
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