Rocio Serrano Email & Phone Number
Sr. Director Customer Experience Operations @ Celerity Fiber
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Rocio Serrano Location
- Cali, Valle del Cauca, CO
Rocio Serrano Work
- Sr. Director Customer Experience Operations @ (November 2023 - Present)
- Senior Operations Manager @ (October 2022 - December 2023)
- Senior Operations Manager @ (December 2021 - October 2022)
- Operations Manager @ (October 2019 - December 2021)
- Head Of Program Management @ (July 2018 - October 2019)
- Operations Manager @ Convergys (March 2016 - July 2018)
- Team Leader @ Convergys (August 2011 - September 2016)
- Quality Assurance @ Stream Global Services (January 2011 - August 2011)
- Customer Service Representative @ (August 2006 - January 2011)
Rocio Serrano Education
- Bircham University
Bachelor of Business Administration - BBA
2015-2017 - Universidad 'Francisco Gavidia'
Bachelor's degree (Marketing)
2008-2015 - Universidad de El Salvador
Doctor of Medicine (M.D.)
2001-2006
Rocio Serrano Skills
- Business Analysis
- Financial Analysis
- Account Management
- Business Development
- Project Management
- Strategic Accounts
- Manage Complex Projects
- Customer Success
- Customer Liaison Skills
- CSM
- Customer Engagement
- Business Reviews
- Process Improvement
- Outsourcing
- Gestión de transición
- Call Centers
- Sales Management
- Customer Satisfaction
- Vendor Management
- CRM
- Customer Relationship Management (CRM)
- Team Management
- Management
- Leadership
- Training
- Dirección y desarrollo de equipos de trabajo
- Business Process Outsourcing (BPO)
- Organizational Development
- People Development
- People Management
- Customer Service
- Technical Support
Rocio Serrano Summary
- Rocio Serrano, based in Cali, Valle del Cauca, CO, is currently a Sr. Director Customer Experience Operations at Celerity Fiber. Rocio Serrano brings experience from previous roles at Concentrix, Ubiquity and OneLink. Rocio Serrano holds a 2015 - 2017 Bachelor of Business Administration - BBA @ Bircham University. With a robust skill set that includes Business Analysis, Financial Analysis, Account Management, Business Development, Project Management and more. Rocio Serrano has 2 emails and 1 mobile phone numbers on RocketReach.
Looking for a different Rocio Serrano?
Find contact details for 700 million professionals.
Others Named Rocio Serrano
Maria del Rocio Serrano
General Dentist
San Francisco, CA, US
Rocio Serrano
Customer Service Supervisor
Tucson, AZ, US
Rocio Serrano
KAM Performance Materials
Querétaro, Mexico
Rocío Serrano Serrano
Administrativa comercial
Barcelona, CT, ES
Rocio Serrano
Executive Sales Área VIP
Madrid, ES
Rocio Serrano
Sr. Director Customer Experience Operations
Cali, Valle del Cauca, CO
Top Celerity Fiber Employees
Rocio Serrano
Sr. Director Customer Experience Operations
Cali, Valle del Cauca, CO
Mauricio Solanilla
COO │ Country Manager
Miami, FL, US
Fatma Pediz
Vice President of Accounting
Destin, FL, US
Angelina Lopez
Business Development Executive
Miami, FL, US
Nicolas Orbegozo Contreras
IT and Net-Ops Director
United States
Juan Jose Florez
Marketing Director
United States
Delores Weaver
Sr Director Finance and Payroll
Navarre, FL, US
Silvia Fernandez
Business Development Executive
Miami, FL, US
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co