Robin Smith Email & Phone Number
Manager Project Management Office @ CloudHesive
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Robin Smith Location
- St. Augustine, FL, US
Robin Smith Work
- Manager Project Management Office @ (October 2025 - Present)
- Senior Project Manager @ (June 2023 - September 2025)
- Cloud Senior Program Manager @ (February 2017 - March 2023)
- Senior Customer Success Manager @ Spoken Communications - An Avaya Company (February 2017 - May 2018)
- Senior Director Cloud Source Operations @ Sutherland Global Services (September 2014 - August 2016)
- Director, Process Improvement Global Implementations @ Convergys (May 2005 - March 2014)
- Senior Project Manager @ Convergys (August 2001 - May 2005)
Robin Smith Education
- University of North Florida - College of Business Administration
Bachelor of Business Administration (B.B.A.) (Marketing)
Robin Smith Skills
- BPO
- Business Analysis
- Business Development
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- CRM
- Call Center
- Call Center Development
- Call Centers
- Call center start-up
- Change Management
- Client Service Oriented
- Contact Centers
- Contract Management
- Contract Negotiation
- Cross-functional Coordination
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Management
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Support
- Forecasting
- Global Cross-Functional Team Leadership
- IT Service Management
- ITIL
- Information Technology
- Integration
- Leadership
- Manage Client Relationships
- Management
- Managing Offshore Teams
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Program Management
- Project Management
- Reporting & Analysis
- SaaS Implementations
- SaaS Sales
- Service Delivery
- Six Sigma
- Software Development Methodologies
- Software Project Management
- Software as a Service (SaaS)
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Training
- Vendor Management
- Workforce Management
- Software Project
- Global Cross Functional
- Cross Functional Team
- Manage Client
- Reporting And Analysis
- Troubleshooting
- Business Process Outsourcing Bpo
- Global Cross Functional Team Leadership
- Risk Management
- Cross Functional Team Leadership
- Software Development
- Business Process Outsourcing
Robin Smith Summary
- Robin Smith, based in St. Augustine, FL, US, is currently a Manager Project Management Office at CloudHesive. Robin Smith brings experience from previous roles at CloudHesive, Avaya, Spoken Communications - An Avaya Company and Sutherland Global Services. Robin Smith holds a Bachelor of Business Administration (B.B.A.) in Marketing @ University of North Florida - College of Business Administration. With a robust skill set that includes BPO, Business Analysis, Business Development, Business Process Improvement, Business Process Outsourcing (BPO) and more. Robin Smith has 2 emails and 3 mobile phone numbers on RocketReach.
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