2016 -2018 Senior Director, Patient Care Contact Center and Vendor Management @
2008 -2016 Director Patient Care Contact Center Operations @
2004 -2008 Senior Manager Patient Care Contact Center Operations @
1999 -2004 Senior Manager- Sales and Service @
Robin Roberts Education
University of South Carolina-Columbia
Bachelor's degree (Psychology & Education)
1988-1993
Robin Roberts Skills
Call Center
Process Improvement
Performance Management
Employee Engagement
Budgeting
RFP
Customer Satisfaction
Vendor Relations
Operations Management
Outsourcing
Coaching
Budgets
Recruiting
Talent Acquisition
Call Centers
CRM
Workforce Management
Project Management
Six Sigma
BPO
Training
Business Development
Vendor Management
Team Leadership
Customer Retention
Customer Experience
Leadership
Cross-functional Team Leadership
Change Management
Strategy
Healthcare
Account Management
Employee Relations
Forecasting
Negotiation
Sales
Customer Service
Business Process Improvement
Strategic Planning
Contact Centers
Program Management
Enterprise Software
Start-ups
Performance Improvement
Business Analysis
Management
Team Building
Salesforce Lightning
Lean Six Sigma
Leadership Development
Robin Roberts Summary
Robin Roberts, based in Blythewood, SC, US, is currently a Co-Founder at Stonebrook Capital & Consulting. Robin Roberts brings experience from previous roles at .efficiently, Alto Pharmacy, AllianceRx Walgreens Prime and Express Scripts. Robin Roberts holds a 1988 - 1993 Bachelor's degree in Psychology & Education @ University of South Carolina-Columbia. With a robust skill set that includes Call Center, Process Improvement, Performance Management, Employee Engagement, Budgeting and more. Robin Roberts has 4 emails and 1 mobile phone numbers on RocketReach.
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