Customer Service Analyst @ (May 2021 - September 2024)
Lead Coach @ CIGNA GLOBAL HEALTH BENEFITS (November 2011 - May 2021)
Customer Service Analyst (Technical Coach) and Team Lead @ (January 2011 - January 2021)
Senior Customer Service Associate and Adjunct Facilitator @ Cigna Global Health Benefits (April 2007 - January 2011)
Customer Service Representative @ Cigna Global Health Benefits (November 2002 - April 2007)
Guest Services Associate @ Cigna Global Health Benefits (November 2002 - April 2007)
Robin Proctor Education
Strayer University
Associate of Arts (A.A.) (Business Administration, Management and Operations)
2013-2015
Strayer University
Master of Business Administration
Robin Proctor Skills
Account Management
Active Listening
Analysis
Auditing
Business Analysis
Business Education
Business Process Improvement
Call Centers
Call Monitoring
Call Quality
Change Management
Claims Handling
Client Contact
Client Relationship Strengthening
Coaching
Communication
Contact Center Strategy
Critical Thinking
Customer Experience
Customer Loyalty
Customer Quality
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Operations
Customer Service Training
Customer Support
Data Entry
Easily Adaptable
Employee Benefits
Enquiries
Escalation Process
HIPAA
Health Insurance
Healthcare
Insurance
Interpersonal Skills
Leadership
Management
Mentoring
Microsoft Excel
Microsoft Office
Microsoft Word
Operational Activities
Organization Skills
Performance Management
Process Improvement
Project Management
Public Speaking
Recruiting
SQL
Service Recovery
Strategic Planning
Subject Matter Experts
Team Building
Team Leadership
Teamwork
Training
Training & Development
Training Facilitation
Troubleshooting
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Vendor Management
Wellness
Working Experience
Customer Relationship Management Crm
Training and Development
u.s. Health Insurance Portability and Accountability Act Hipaa
Personal Training
u.s. Health Insurance Portability and Accountability Act
Customer Relationship Management
Robin Proctor Summary
Robin Proctor, based in Newark, DE, US, is currently a Quality Analyst Claims Diamond Reviewer at Cigna Healthcare. Robin Proctor brings experience from previous roles at Cigna Healthcare, CIGNA GLOBAL HEALTH BENEFITS and Cigna. Robin Proctor holds a 2013 - 2015 Associate of Arts (A.A.) in Business Administration, Management and Operations @ Strayer University. With a robust skill set that includes Account Management, Active Listening, Analysis, Auditing, Business Analysis and more. Robin Proctor has 2 emails and 1 mobile phone numbers on RocketReach.
Looking for a different Robin Proctor?
Find contact details for 700 million professionals.