Robin Chen Email & Phone Number
Director, Consumer Contact Centre Service Development Communication @ CIMB
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Robin Chen Location
- Kuala Lumpur, MY
Robin Chen Work
- 2015 - now Director, Consumer Contact Centre Service Development Communication @
- 2012 - 2015 VP, Consumer Sales and Distribution Contact Centre - Strategy and Resource Planning @
- 2011 - 2011 VP, Consumer Sales and Distribution Contact Centre Transformation @
- 2009 - 2011 VP, Head of Quality, Retail Banking Customer Experience @
- 2006 - 2009 Partner Operations Manager - GNS JAPA @
- 2005 - 2006 Head of Quality @ Prudential Services Asia (M) Sdn Bhd
- 2003 - 2005 JAPA Regional Business Analyst – Service Quality and Customer Experience @
- 2001 - 2003 JAPA Regional Business Analyst – Demand Management and Quality @
Robin Chen Education
- Stamford College
(Public Relations & Communication)
Robin Chen Skills
- Customer Experience
- Re-engineering
- Project Management
- Training
- Business Transformation
- Call Center
- Vendor Management
- BPO
- Offshoring
- Process Improvement
- Six Sigma
- Business Process Improvement
- Outsourcing
- Operations Management
- CRM
- Financial Services
- Call Centers
- Risk Management
- Program Management
- Credit Cards
- Change Management
- Employee Engagement
- Performance Management
- Cross-functional Team Leadership
- Management
- Analytics
- Business Strategy
- Relationship Management
- Coaching
- Customer Satisfaction
- Strategic Planning
- Strategy
- Contact Centers
- Customer Retention
- New Business Development
- Team Management
- Business Analysis
- Banking
- Stakeholder Management
- Project Delivery
- Sales
- Business Development
- Retail Banking
- PMO
- Project Portfolio Management
- Business Process
- Communication
- Microsoft Office
- Microsoft Excel
- Cross Functional Team Leadership
- Service Development
- Re Engineering
- Team Leadership
- Leadership
Robin Chen Summary
- Robin Chen, based in Kuala Lumpur, MY, is currently a Director, Consumer Contact Centre Service Development Communication at CIMB. Robin Chen brings experience from previous roles at CIMB and American Express. Robin Chen holds a Stamford College. With a robust skill set that includes Customer Experience, Re-engineering, Project Management, Training, Business Transformation and more. Robin Chen has 3 emails and 1 mobile phone numbers on RocketReach.
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