Sr. Analyst - Systems and Tools @ (January 2015 - April 2025)
Knowledge Base Manager @ (June 2009 - December 2011)
Instructional Design and Development Specialist @ (September 2008 - June 2009)
Technical Training Specialist @ (December 2003 - September 2008)
Senior Support Engineer @ (May 2003 - December 2003)
Tier2 Floor Manager @ (January 2002 - December 2003)
Customer Care Operations Manager @ (January 2000 - December 2001)
Tier2 Senior Support Engineer @ (January 2000 - December 2001)
Roberto Russo Education
Ramapo College of New Jersey
BA (Fine Arts/Music)
1996-1999
Brookdale Community College
(Communications and Media)
1993-1995
Roberto Russo Skills
Customer Experience
SharePoint
Technical Training
VoIP
Graphic Design
Customer Retention
Networking
Teaching
Troubleshooting
Customer Satisfaction
Telecommunications
Business Analysis
Vendor Management
Software Documentation
Team Leadership
Process Improvement
Team Management
Visio
Quality Assurance
Technical Writing
Microsoft Office
Instructor Led Training
Contact Centers
Program Management
ADDIE
Captivate
Cross Functional Team Leadership
Training
SnagIt
Customer Service
Technical Support
Instructional Design
Business Process Improvement
Management
Project Management
Call Centers
CRM
Roberto Russo Summary
Roberto Russo, based in Brick, NJ, US, is currently a Manager - Business Applications at Vonage. Roberto Russo brings experience from previous roles at Vonage. Roberto Russo holds a 1996 - 1999 BA in Fine Arts/Music @ Ramapo College of New Jersey. With a robust skill set that includes Customer Experience, SharePoint, Technical Training, VoIP, Graphic Design and more. Roberto Russo has 5 emails and 10 mobile phone numbers on RocketReach.
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