Roberto Pessoa Madruga's Location
São Paulo, SP, BR
Roberto Pessoa Madruga's Work
- The Customer Summit - Founder @ The Customer Summit
- Founder of the Innovation Laboratory | ConQuist Labs @ Conquist Brasil
- CEO, Director of Consulting and Corporate Education | ConQuist @ Conquist Brasil
- Coordenador de pós-graduação @ Conquist Brasil
- Professor de MBA @ Universidade de São Paulo
- MBA Teacher @ FGV Direito Rio
- Professor and Consultant @ HSM
- MBA Teacher @ Polytechnic School of UFRJ
- Membro da Comissão Especial de Governança Corporativa e Complience @ Conselho Regional de Administração do Rio de Janeiro
- Member @ The Customer Success Association
Roberto Pessoa Madruga's Education
- UFRJ - Universidade Federal do Rio de Janeiro
PhD Ph.D. in Management and Innovation (Customer Success and Customer Experience Research)
2020 - Fundação Getúlio Vargas
Master (Business Administration)
2000 - 2002 - Pontifícia Universidade Católica do Rio de Janeiro
Graduate in Marketing
- ConQuist Educacional
- ICI – International Association of Coaching Institute
Individual and Team Coaching
- International Association of NLP Institutes
Master in Neurolinguistic Programming - NLP
- Senac Brasil
Graduate in Education
- Universidade Candido Mendes
Graduate in Business Pedagogy
- Universidade Cândido Mendes
Graduate (Strategic Planning and Quality)
- Universidade Cândido Mendes
Graduate (Human Resources Management)
Roberto Pessoa Madruga's Skills
- Marketing
- CRM
- Liderança de equipe
- Estratégia empresarial
- Gestão de relação de clientes
- Planejamento estratégico
- Coaching
- Operating Systems
- Portuguese
- Call Centers
Roberto Pessoa Madruga's Summary
Roberto Pessoa Madruga, based in São Paulo, SP, BR, is currently a The Customer Summit - Founder at The Customer Summit 2023, bringing experience from previous roles at ConQuist, ConQuist Brasil, ConQuist Educacional and Universidade de São Paulo. Roberto Pessoa Madruga holds a PhD Ph.D. in Management and Innovation in Customer Success and Customer Experience Research @ UFRJ - Universidade Federal do Rio de Janeiro. With a robust skill set that includes Marketing, CRM, Liderança de equipe, Estratégia empresarial, Gestão de relação de clientes and more, Roberto Pessoa Madruga contributes valuable insights to the industry. Roberto Pessoa Madruga has 4 emails on RocketReach.
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