Customer Service Team Lead and Manager @ (June 1999 - August 2008)
Roberto Mercado Education
Keller Graduate School of Management of DeVry University
M Tech. Telecomunication Information Systems Management
2001-2004
DeVry University
Bachelor of Applied Science (BASc) (Electrical and Electronic)
1995-1998
Roberto Mercado Skills
IT Strategy
Teamwork
IT Infrastructure Management
Management
Sales Process
Troubleshooting
Customer Satisfaction
Network Security
New Business Development
Customer Relations
Inventory Management
Training
Network Administration
Team Leadership
Time Management
Active Directory
Customer Service
Account Management
Sales
Roberto Mercado Summary
Roberto Mercado, based in Villa Park, IL, US, is currently a Customer Service Representative at ARC Document Solutions. Roberto Mercado brings experience from previous roles at Self Employed, D/A, TOSHIBA TEC Imaging Systems and Ricoh Business Solutions. Roberto Mercado holds a 2001 - 2004 M Tech. Telecomunication Information Systems Management @ Keller Graduate School of Management of DeVry University. With a robust skill set that includes IT Strategy, Teamwork, IT Infrastructure Management, Management, Sales Process and more. Roberto Mercado has 1 emails and 1 mobile phone numbers on RocketReach.
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