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Roberto Hernandez Location
El Paso, TX, US
Roberto Hernandez Work
Technical Support Specialist @ (December 2025 - Present)
Premier Support Advocate @ (February 2025 - December 2025)
Technical Customer Support Representative @ (March 2024 - February 2025)
Tech Support Lead and Mobile Support @ Empicona Concepts LLC (October 2019 - November 2023)
Bilingual Technical Support Analyst @ (September 2022 - February 2023)
Client Service Specialist I - Retirement Services @ (April 2022 - August 2022)
Document Control Associate @ (November 2017 - October 2020)
Roberto Hernandez Education
Southern New Hampshire University
Bachelor's degree (Computer Science)
2025-2028
Roberto Hernandez Skills
Android
Cellular Communications
Construction Management
Cross-functional Problem Solving
Customer Relationship Management (CRM)
Customer Service
Data Entry
Document Management
Documentation
Electronics Repair
Financial Services
Information Technology Infrastructure
LTE
Maintenance and Repair
Mobile
Mobile Applications
Mobile Communications
Mobile Device Management
Mobile Device Support
Mobile Devices
Mobile Technology
Point of Sale (POS) Systems
Post-Sales Support
Pre-Construction
Problem Solving
Procore
Quality Assurance
Regulatory Compliance
Remote Troubleshooting
Retail
Retirement
Retirement Planning
Salesforce.com
Software Troubleshooting
Spanish
Technical Support
Telecommunications
Universal Mobile Telecommunications System (UMTS)
Workflow Optimization
iOS
technology
Roberto Hernandez Summary
Roberto Hernandez, based in El Paso, TX, US, is currently a Technical Support Specialist at Medit. Roberto Hernandez brings experience from previous roles at Thumbtack, Procore Technologies, Empicona Concepts LLC and Assurant. Roberto Hernandez holds a 2025 - 2028 Bachelor's degree in Computer Science @ Southern New Hampshire University. With a robust skill set that includes Android, Cellular Communications, Construction Management, Cross-functional Problem Solving, Customer Relationship Management (CRM) and more.
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