Roberto Bolaños Email
Director Customer Care @ Thermo Fisher Scientific
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Roberto Bolaños Location
- Costa Rica
Roberto Bolaños Work
- 2024 -now Director Customer Care @
- 2023 -2024 Delivery Director @
- 2022 -2023 Client Partner Executive @
- 2015 -2022 Mobility and Workplace Service Desk Upline Manager @
- 2013 -2015 IBM Costa Rica Delivery Support Groups Leader @
- 2012 -2013 Business Control Manager @
- 2011 -2011 Project Lead, Costa Rica Center Risk and Controls Project @
- 2009 -2011 Resource Deployment Manager @
- 2007 -2009 Contact Center Regional Service Manager @
- 2006 -2007 Transition Leader @
- 2005 -2006 Contact Center Manager @
- 2004 -2005 Contact Center Team Lead @
- 2004 -2004 Contact Center Agent (Brazil Payroll) @
- 2003 -2004 Payroll Brazil Report Analyst @
Roberto Bolaños Education
- SBS Swiss Business School
Master of Science (M.Sc.) (Business Administration and Management, General)
2014-2015 - Universidad de Costa Rica
Bachelor's degree (Public Administration)
1997-2002
Roberto Bolaños Skills
- Business Development
- Customer Service
- Strategic Planning
- Leadership
- Learning Management
- Business Analysis
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Quality Assurance
- Strategy
- Risk Assessment
- Business Continuity
- Program Management
- Risk Management
- Business Process
- Change Management
- Business Process Improvement
- Management
- Project Management
- Outsourcing
- Continuous Improvement
- Business Control
- Service Delivery
Roberto Bolaños Summary
- Roberto Bolaños, based in Costa Rica, is currently a Director Customer Care at Thermo Fisher Scientific. Roberto Bolaños brings experience from previous roles at Kyndryl and IBM. Roberto Bolaños holds a 2014 - 2015 Master of Science (M.Sc.) in Business Administration and Management, General @ SBS Swiss Business School. With a robust skill set that includes Business Development, Customer Service, Strategic Planning, Leadership, Learning Management and more. Roberto Bolaños has 2 emails on RocketReach.
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