Root Cause Analyst @ (September 2019 - October 2021)
Customer Solutions Case Manager - FOS @ (February 2018 - September 2019)
Customer Solutions Case Handler @ (November 2015 - February 2018)
English TEFL Teacher @ Joy English Language School (April 2014 - April 2015)
Customer Service and Sales Agent @ (August 2013 - March 2014)
English TEFL Teacher @ Buckland International Educational Group (February 2013 - June 2013)
Roberto Biondo Education
The University of Manchester
Master of Arts (M.A.) (Cultural History)
2011-2012
Queen's University Belfast
Bachelor of Arts (B.A.) (Modern History & Philosophy)
2008-2011
Roberto Biondo Skills
Airline Reservations
Airline Ticketing
Analytical Skills
Auto Insurance
Business Analysis
Business Analytics
Business Continuity
Business Process Improvement
Chinese Culture
Claim Investigation
Classroom Management
Communication
Complaint Investigations
Complaint Management
Cultural History
Customer Service
Data Analysis
Data Analytics
Data Management
Databases
Editing
English
Financial Regulation
General Insurance
History
Italian
Italian languages
KPI Reports
Microsoft Excel
Modern History
Oracle Database
Oracle Reports
Oracle SQL Developer
Performance Improvement
Philosophy
Product Complaints
RCA
Report Writing
Reporting
Reporting & Analysis
Requirements Analysis
Research
Root Cause
Root Cause Analysis
Root Cause Problem Solving
SQL
Sales
TEFL
Teaching
Teamwork
Tourism
Roberto Biondo Summary
Roberto Biondo, based in Hyde, GB, is currently a Customer Solutions Intelligence Analyst at The AA. Roberto Biondo brings experience from previous roles at The AA and Joy English Language School. Roberto Biondo holds a 2011 - 2012 Master of Arts (M.A.) in Cultural History @ The University of Manchester. With a robust skill set that includes Airline Reservations, Airline Ticketing, Analytical Skills, Auto Insurance, Business Analysis and more. Roberto Biondo has 1 emails on RocketReach.
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