Roberto Alves Email & Phone Number
Principal Product Sucess Manager @ ServiceNow
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Roberto Alves Location
- Ireland
Roberto Alves Work
- 2026 -now Principal Product Sucess Manager @
- 2024 -2026 Director Servicenow Product Owner @
- 2021 -2024 ServiceNow Product Owner, Architect @
- 2022 -2023 Associate Director, IT Service Management Products Owner IT Service Management @
- 2018 -2021 Business Process Expert (ServiceNow) @
- 2016 -2021 ServiceNow Solution Architect @
- 2014 -2016 ITSM Solution Architect and Adviory and Implementation consultant @
- 2013 -2014 Suport Analyst @
- 2013 -2013 Process Consultant @ Via Real Telecom
- 2013 -2013 Pre-Sales Analyst @ Via Real Telecom
- 2012 -2013 Business process analyst @
- 2012 -2012 Data center operator @
- 2011 -2011 Support coordinator @ Chart Informatica
- 2010 -2011 Software Tester @ Chart Informática
- 2009 -2010 Cleaning @ D4 Hotel
- 2008 -2008 Owner @ Milenio Informática
Roberto Alves Education
- TU Dublin Computer Science
Post Graduation (Global Business Services)
2019-2020 - Centro Universitário Presidente Antônio Carlos - UNIPAC
Bachelor in Computer Engineering (Computer Engineering)
2006-2011 - English Language Academy
English Advanced
2008-2010 - ISO 20000 MASTER
ISO 2000 Master
Roberto Alves Skills
- ITIL
- COBIT
- ISO 20000
- Process Analysis
- ITIL Process
- ITIL Certified
- Business Process Management
- Data Center
- Gerenciamento de projetos
- ISO 27000
- SaaS
- Solution architeture
- Process Improvement
- Project Management
- ITIL Service Strategy
- ITIL Process Implementation
- IT Service Management
- Service Management
- OSA
- RCV
- SOA
- PPO
- Supplier Management
- Risk Management
- IT Strategy
- IT Outsourcing
- IT Operations
- IT Management
- Centro de processamento de dados
- Gestão de serviços
- Estratégia de TI
- Gerenciamento de serviços de TI
- Operações de IT
- Processos empresariais
- Gestão de projetos
- Gestão de TI
- Terceirização de TI
- Sistemas operacionais
- ANS (Acordo de nível de serviço)
- Gestão
- Terceirização de serviços
- Ans
Roberto Alves Summary
- Roberto Alves, based in Ireland, is currently a Principal Product Sucess Manager at ServiceNow. Roberto Alves brings experience from previous roles at NTT, Johnson Controls and Novartis. Roberto Alves holds a 2019 - 2020 Post Graduation in Global Business Services @ TU Dublin Computer Science. With a robust skill set that includes ITIL, COBIT, ISO 20000, Process Analysis, ITIL Process and more. Roberto Alves has 2 emails and 1 mobile phone numbers on RocketReach.
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