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Robert Thomasson Location
Canada
Robert Thomasson Work
2020 -now Business Analyst @
2016 -2019 Senior Project Manager @
2012 -2016 Project Manager @
2012 -2012 Implementation and Training Consultant @
2009 -2012 Service Delivery Manager @ Stream Global Services
2006 -2009 Quality Manager @ Stream
2004 -2005 Supervisor @
Robert Thomasson Education
University of Phoenix
Bachelor of Science - BS (Business Management)
2008-2014
Plano Sr High School
High School Diploma (General Studies)
1989-1991
Robert Thomasson Skills
Workforce Management
Call Center
BPO
Contact Centre
Service Delivery
Quality Management
Variance Analysis
Training
Microsoft Office
Windows 7
People-oriented
Implementer
Technical Support
SQL DB2
Process Improvement
Operations Management
Contact Centers
Management
Coaching
Vendor Management
Cross-functional Team Leadership
Call Centers
Customer Satisfaction
Continuous Improvement
Performance Management
Quality Assurance
Business Process Improvement
Budgets
Team Leadership
Leadership
Project Management
Customer Service
Team Building
Team Management
Customer Experience
Business Analysis
CRM
Customer Relationship Management (CRM)
Robert Thomasson Summary
Robert Thomasson, based in Canada, is currently a Business Analyst at District of Mission. Robert Thomasson brings experience from previous roles at PerfectMind, TMW Systems and Stream Global Services. Robert Thomasson holds a 2008 - 2014 Bachelor of Science - BS in Business Management @ University of Phoenix. With a robust skill set that includes Workforce Management, Call Center, BPO, Contact Centre, Service Delivery and more. Robert Thomasson has 2 emails on RocketReach.
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