Robert Sheppard Email & Phone Number
Senior Service and IT Security Analyst
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Robert Sheppard Location
- New York, NY, US
Robert Sheppard Work
- 2012 - now Senior Service and IT Security Analyst @ Mars, Inc.
- 2010 - 2012 Global Systems Support Specialist @ MARS Incorporated
- 2004 - 2010 Computer Systems Analyst and Application Support Lead @
- 1997 - 2010 Computer Systems Analyst @
- 1997 - 2004 Tier 1 and 2 Support Analyst @
- 1996 - 1996 Computer Consultant @
- 1995 - 1995 Programmer and Trainer and Technical Writer @ SYSTEMETRIX DESIGN GROUP
Robert Sheppard Education
- DeVry University, Keller Graduate School of Management
Master (Information Systems Management)
2000 - 2002 - DeVry Institute of Technology
Bachelors Degree (Computer Information Systems)
1990 - 1995
Robert Sheppard Skills
- Technical Support
- Help Desk Support
- Web Design
- Website Development
- Dreamweaver
- MySQL
- Photoshop
- PHP
- ServiceNow
- Servers
- Software Development Life Cycle (SDLC)
- Software Documentation
- Change Management
- Cross-functional Team Leadership
- Management
- Project Management
- Troubleshooting
- Process Improvement
- ITIL
- Operating Systems
- Business Process Improvement
- SDLC
- Vendor Management
- Business Analysis
- IT Management
- Networking
- Business Process
- Access
- IT Strategy
- SharePoint
- Integration
- IT Service Management
- Technology
- Interfaces
- Software
- Technical Documentation
- Cross Functional Team Leadership
- Documentation
- Hub
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
Robert Sheppard Summary
- Robert Sheppard, based in New York, NY, US, is currently a Senior Service and IT Security Analyst at Mars, Inc.. Robert Sheppard brings experience from previous roles at MARS Incorporated, Merck and Merck & Co., Inc.. Robert Sheppard holds a 2000 - 2002 Master in Information Systems Management @ DeVry University, Keller Graduate School of Management. With a robust skill set that includes Technical Support, Help Desk Support, Web Design, Website Development, Dreamweaver and more.
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