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Robert Riffe Location
Westerly, RI, US
Robert Riffe Work
Private Bank Ops - Director of Deposit Onboaridng @ (December 2025 - Present)
Director of Relationship Support @ (April 2022 - December 2025)
Service Management Office - Head of Enterprise Incident Management @ (October 2017 - April 2022)
Senior Business Incident Manager @ (June 2015 - October 2017)
Business Incident Manager @ (January 2014 - June 2015)
Internal Communications Assistant Manager @ (January 2012 - January 2014)
Contact Center Communications Manager @ (December 2010 - January 2012)
Senior Communications Specialist @ (June 2007 - December 2010)
Customer Service Representative @ (February 2003 - June 2007)
Music Director @ WRIU (September 1999 - January 2006)
Robert Riffe Education
Southern New Hampshire University
Master of Arts (MA) (Communications)
2014-2024
University of Rhode Island
BA (Communications)
1998-2002
University of Rhode Island
Bachelor of Arts - BA
Robert Riffe Skills
Project Teams
Resolutions
Virtual Management
Incident Command
Incident Handling
Problem Management
Issue Management
People Management
Service-Level Agreements (SLA)
Voice of the Customer
Customer Support
Communication
Problem Solving
Leadership Development
Banking
Strategic Communications
Leadership
Internal Communications
Crisis Communications
Financial Services
Social Media
Project Management
Customer Experience
Call Centers
Editing
Strategic Planning
Corporate Communications
Event Planning
Newsletters
Business Continuity
Crisis Management
Incident Management
Writing
SharePoint
Microsoft Office
Microsoft Excel
PowerPoint
Management
Customer Service
Training
Public Speaking
Team Leadership
Employee Engagement
Strategic Partnerships
Intranet
Everbridge
Incident Response
Crisis Response
Process Improvement
IT Service Management
Continuous Improvement
Microsoft PowerPoint
Microsoft Outlook
Communications Planning
Press Releases
Marketing Communications
Facebook
Copy Editing
Advertising
Social Networking
Communication Training
Copywriting
Social Media Marketing
Direct Marketing
Marketing
Retail Banking
Speech Writing
Strategy
WebEx
Robert Riffe Summary
Robert Riffe, based in Westerly, RI, US, is currently a Private Bank Ops - Director of Deposit Onboaridng at Citizens. Robert Riffe brings experience from previous roles at Citizens. Robert Riffe holds a 2014 - 2024 Master of Arts (MA) in Communications @ Southern New Hampshire University. With a robust skill set that includes Project Teams, Resolutions, Virtual Management, Incident Command, Incident Handling and more. Robert Riffe has 3 emails and 1 mobile phone numbers on RocketReach.
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