Robert Pereda Jr. Email & Phone Number
Senior Manager IT Infrastructure and ITIL and IT Service Desk and ServiceNow Platform Owner @ Bath & Body Works
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Robert Pereda Jr. Location
- Berkeley Heights, NJ, US
Robert Pereda Jr. Work
- 2022 -now Senior Manager IT Infrastructure and ITIL and IT Service Desk and ServiceNow Platform Owner @
- 2014 -2022 Manager of IT Service Desk, End User Support and Service Delivery - North and South America Region @
- 2014 -2014 IT Site Manager at Hackensack University Medical Center @ NIT Health
- 2011 -2014 Manager IT User Support Services @
- 2005 -2011 IT HelpDesk and Customer Service @
- 2005 -2005 IT HelpDesk and Field Services @ Mobile Integration Services
- 2001 -2005 IT HelpDesk and Customer Service @
- 1999 -2001 Account Manager and Technical Recruiter @ Artech Information Systems
Robert Pereda Jr. Education
- The Disney Institute
Certificate (Disney's Approach to Customer Service)
2019 - The Chubb Institute
Certificate (Computer Technical Support)
1999-2000 - St. John's University
Bachelor’s Degree (Business, Management, Marketing, and Related Support Services)
1994-1999 - AT&T Route IT Training
Certificate (AT&T Route IT)
Robert Pereda Jr. Skills
- ITIL
- Telecommunications
- Technical Support
- Business Relationship Management
- Help Desk Support
- Operating Systems
- IT Service Management
- Software Documentation
- Analysis
- Troubleshooting
- Visio
- Networking
- Vendor Management
- SharePoint
- IT Operations
- Information Technology
- Customer Service
- Virtual Desktop Infrastructure
- Change Management
- Service Delivery
- Project Management
- Trend Forecasting
- Workforce Management
- Service Desk
- Employee Engagement
- Employee Training
- Employee Management
- Employee Recognition
- Customer Satisfaction
- System Administration
- Call Centers
- Windows 7
- Disaster Recovery
- CRM
- Incident Management
- Windows XP
- IT Management
- Data Center
- Active Directory
- Servers
- Citrix
- Computer Hardware
- Process Improvement
- Windows Server
- Laptops
- Security
- VMware
- Business Analysis
- VPN
- Microsoft Exchange
- Team Building
- Merchandise
- Memory
- Attentive
- Getpaid
- Netcool
- Consulting
- Kaspersky Antivirus
- IBM
- Level 1
- Discover
- Physical Inventory
- Shipping
- Infrastructure
- Technical Assistance
- Vendors
- Windows
- Taekwondo
- Sales
- System Software
- Data Driven Decision Making
- Level Headed
- Cost
- Hubs
- Motivational Speaking
- Cashiers
- Finance
- Language Development
- Cd
- Career Development
- Remote Control
- Honor
- Utilities
- Goldmine
- Field Support
- D&b
- PBX
- Violations
- Real Estate
- Admin
- 2000/Nt
- Network Devices
- Customer Focused
- Customer Support
- At&t
- Databases
- Intuity
- Tier 2
- Search
- Management
- Design
- Financial Statements
- Modification
- Real Estate License
- Remoteware
- Science
- Calls
- Route
- Software Audits
- Desktop Computers
- First Call
- Technical Team
- Routers
- Data Backup
- Metrics
- Lan Wan
- Hiring
- Initiation
- Routing
- Spanish
- Auditing
- Information Systems
- Home Depot
- Monitors
- PowerPoint
- Boston
- Procedure Development
- Hard Drives
- Human Resources
- Martial Arts
- Antivirus
- Incentive Programs
- Qualification
- Detail Oriented
- Profit
- Daily Operations
- Record of Success
- Demanding
- Forecasting
- Manuals
- System
- Encouragement
- Trade Unions
- English
- Business Services
- Switches
- B2b Marketing
- Sage Act
- Reports
- Xp/Vista/7
- Strategy
- Rom
- Loss Prevention
- Creative Solutions
- Verifying
- Purchased
- Inventory
- String
- Loyalty Programs
- Diligent
- Microsoft Excel
- Shrink
- Windows 95
- Training
- Circuit
- Fair Use
- Undercover
- Editing
- Policy
- BMC Remedy
- Sla
- Printers
- Network Services
- End Users
- Zen
- Netscape Navigator
- Camera
- Prosecution
- Scheduling
- Documentation
- Emerging Technologies
- Results Driven
- System Monitoring
- Pharmaceutical Sales
- Field Service
- Incident
- Remote Access
- Investigation
- Microsoft
- Windows 3.1
- Remote Desktop
- Problem Management
- Surveillance
- Written
- Hardware
- Tactics
- iPhone
- P&l
- Microsoft Office 97
- Dameware
- Jersey
- Multiple Locations
- Coordination
- Retail
- VoIP
- Backup Exec
- Composition
- Cutters
- Online Support
- Self Defense
- Calm
- Logistics
- St. John
- DOS
- Applications
- Technical Ability
- Decisive
- Communication
- Evidence
- Property Damage
- Firefox
- Bulletins
- Safety
- Operations
- Values
- Dell Computers
- Resourceful
- Microsoft Access
- Blackberry
- Symantec
- Marketing
- New Hires
- Checks
- Black Belt
- Avaya Technologies
- Project Planning
- Industrial Automation
- Distribution Center Operations
- Software Lifecycle
- Contractual Agreements
- Print Servers
- Process Management
- Data Migration
- Key Relationships
- Microsoft Network
- IBM iSeries
- Theft
- Presentations
- Pricing
- English grammar
- Responsibility
- Karate
- Internal Audit
- Multimedia
- Internet Explorer
- Fact
- Policies and Procedures
- Regulations
- Security Certification
- Conflicts
- Site Preparation
- Studio
- Mobile Integration
- Executive Management
- Internal Investigations
- Switch
- Team Environments
- Civic
- Lotus Notes
- Software Installation
- Physical Security
- New York
- Test Equipment
- SCSI
- Diagnostics
- Software
- Performance Reviews
- PABX
- Financial Services
- Windows NT
- Compliance
- Video
- Definity
- Outlook
- JD Edwards
- Citrix Metaframe
- Microsoft Word
- Knowledge Base
- Stocks
- Rate
- Network Communications
- Call Management
- Manufacturing
- Disputes
- Weaknesses
- National Association of Realtors
- Beats
- Budgets
- Pal
- Engineering Changes
- Magicians
- Risk
- Technical Issues
- Problem Solving
- Implementing Solutions
- Wireless
- Automatic
- Evaluation
- Recruiting
- Ford
- Video Conferencing
- Anticipate
- Novell Netware
- Data Architecture
- Pharmaceutical Industry
- Quality Assurance
- IT Strategy
- Analytics
- Staff Management
- Microsoft Office
- Data Analysis
- Data Warehousing
- DB2
- SAP Implementation
- SAP Inventory Management
- Validation
- Master Data Management
- SAP
- SAP BW
- SAP R/3
- Team Leadership
- Teamwork
- Cross Functional Team Leadership
- Testing
- Staff Development
- Computer System Validation
- SDLC
- Business Process
- SAP ERP
Robert Pereda Jr. Summary
- Robert Pereda Jr., based in Berkeley Heights, NJ, US, is currently a Senior Manager IT Infrastructure and ITIL and IT Service Desk and ServiceNow Platform Owner at Bath & Body Works. Robert Pereda Jr. brings experience from previous roles at Kering, NIT Health, Weill Cornell Medical College and Emerson. Robert Pereda Jr. holds a Certificate in Disney's Approach to Customer Service @ The Disney Institute. With a robust skill set that includes ITIL, Telecommunications, Technical Support, Business Relationship Management, Help Desk Support and more. Robert Pereda Jr. has 2 emails and 4 mobile phone numbers on RocketReach.
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