Robert Packwood Email
Head of Customer Success @ Internet Corp Limited
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Robert Packwood Location
- London, GB
Robert Packwood Work
- 2025 -now Head of Customer Success @
- 2024 -2025 Director of Customer Success @
- 2022 -2024 Customer Experience Director @
- 2019 -2022 Head of Enterprise Service Management @
- 2018 -2019 Head of Customer Journey Service, Enterprise Group Services and Digital and Head of TSA Service - MBNA @
- 2017 -2018 Head of IT Service – Digital and Head of TSA Service for MBNA Integration @
- 2016 -2017 Head of IT Service - Digital, Retail and Consumer Finance @
- 2015 -2016 Head of Digital Banking Service Owner @
- 2011 -2015 Group Head of Service Management @
- 2010 -2011 Operations Director @
- 2008 -2010 UK Customer Services Manager @
- 2006 -2008 IT Support Manager @ Connect Support Services Ltd
- 2004 -2006 IT Manager @ Freshegg
- 2002 -2004 IT Engineer @ Bond International Software (UK) Ltd
- 2001 -2001 Systems Administrator @ Aviva Australia
- 2000 -2001 Customer Service Executive @
Robert Packwood Education
- University of Hertfordshire
BA (Hons) (Political Science and Economics)
1997-2000 - Boundstone College
A Levels (History, English and Politics)
1995-1997
Robert Packwood Skills
- ITIL
- Team Management
- Change Management
- Management
- Service Management
- Incident Management
- Project Management
- Team Leadership
- IT Service Management
- Customer Service
- Service Delivery
- SharePoint
- ServiceNow
- Scrum
- Financials
- Commercials
- Contract Negotiation
- Client Retention
- IT Operations
- Vendor Management
- Human Resources
- Managed Services
- Strategic Planning
- Problem Management
- IT Transformation
- PCI DSS
- Relationship Management
- Payment Industry
- Payment Services
- Financial Services
- Business Analysis
- CRM
- Stakeholder Management
- Strategy
- Disaster Recovery
- Infrastructure
- Governance
- Information Technology
- Leadership
- Finance
- Marketing Strategy
- Customer Relationship Management Crm
- Banking
- SQL
- Financial Analysis
- Customer Relationship Management
Robert Packwood Summary
- Robert Packwood, based in London, GB, is currently a Head of Customer Success at Ekco. Robert Packwood brings experience from previous roles at Six Degrees, iomart and Lloyds Banking Group. Robert Packwood holds a 1997 - 2000 BA (Hons) in Political Science and Economics @ University of Hertfordshire. With a robust skill set that includes ITIL, Team Management, Change Management, Management, Service Management and more. Robert Packwood has 2 emails on RocketReach.
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