Customer Care Operations Manager @ (July 2022 - Present)
Operations Manager @ (November 2018 - July 2022)
Human Resources Operations Manager, Global Shared Services @ (April 2017 - November 2018)
Call Center Workforce Operations Manager @ (November 2015 - April 2017)
Call Center Performance Manager, Bio-Medical Services @ (January 2012 - January 2016)
Call Center Operations Manager @ (January 2009 - January 2012)
Call Center Sales and Retention Manager @ WOW! Cable, Internet and Phone (January 2007 - January 2009)
Sr. Call Center Operations Manager @ (January 1999 - January 2006)
Robert Mullen Education
Strayer University
Master of Business Administration (M.B.A.) (Human Resource Management)
2014-2016
North Carolina Agricultural and Technical State University
Bachelor of Business Administration (BBA) (Marketing/Finance)
1987-1991
Robert Mullen Skills
CRM
Call Centers
Customer Retention
Customer Service
Management
Process Improvement
Vendor Management
Telecommunications
Team Leadership
Leadership
Customer Satisfaction
Call Center
Performance Management
Sales
Coaching
New Business Development
Has Errors
Strategy
Great
Operations
Robert Mullen Summary
Robert Mullen, based in Charlotte, NC, US, is currently a Call Center Operations Manager at DingoBlu Finanical. Robert Mullen brings experience from previous roles at Ally, Spectrum, Walmart and American Credit Acceptance. Robert Mullen holds a 2014 - 2016 Master of Business Administration (M.B.A.) in Human Resource Management @ Strayer University. With a robust skill set that includes CRM, Call Centers, Customer Retention, Customer Service, Management and more. Robert Mullen has 3 emails and 1 mobile phone numbers on RocketReach.
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