Director Customer Service Management Financial Services at Swisscom B2B @ Swisscom
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Robert Meier Location
Zürich, ZH, CH
Robert Meier Work
2023 -
now Director Customer Service Management Financial Services at Swisscom B2B @
2021 -
2023 Process Manager B2B Service Delivery Management @
2016 -
2023 Customer Service Manager @
2014 -
2015 Information Security and Compliance Manager @
2012 -
2014 IT Service Manager @
Robert Meier Education
Fachhochschule Graubünden
Executive Master of Business Administration - EMBA (Digital Transformation)
2019
-
2021
CLAVIS klw AG
ITIL 4 Managing Professional
2021
-
2021
CLAVIS klw AG
Service Integration and Management (SIAM) Certificate
2017
-
2017
CLAVIS klw AG
ITIL Expert
2014
-
2015
WISS
dipl. Witschaftinsformatiker HFWI
2008
-
2011
Harvard Business School Online
Robert Meier Skills
Customer Service Management
Customer Satisfaction
Customer Service
Team Leadership
Vulnerability Management
Process Improvement
AML
IT Service Management
Contact Centers
Financial Regulation
Forecasting
Compliance Monitoring
Service Desk Management
Robert Meier Summary
Robert Meier, based in Zürich, ZH, CH, is currently a Director Customer Service Management Financial Services at Swisscom B2B at Swisscom. Robert Meier brings experience from previous roles at Swisscom and PwC. Robert Meier holds a 2019 - 2021 Executive Master of Business Administration - EMBA in Digital Transformation @ Fachhochschule Graubünden. With a robust skill set that includes Customer Service Management, Customer Satisfaction, Customer Service, Team Leadership, Vulnerability Management and more. Robert Meier has 3 emails on RocketReach.
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