2007 -2008 National Client Center Manager – Technical Services (TS) @
2003 -2007 Global Service Desk Supervisor – Toshiba and 3Com and EMC and Siemens Canada @ Siemens Business Services
2003 -2003 L 1 and L2 Bilingual Technical Support – Toshiba @ Siemens Business Services
Robert Larocque Education
Toronto School of Business
Diploma (Network Administrator Program)
2002-2002
Laurentian University/Université Laurentienne
Bachelor's Degree (Law and Justice BA)
1995-1999
Robert Larocque Skills
ITIL
Microsoft Excel
Account Management
Cross-functional Team Leadership
Reports
Positive Employee Relations
Customer Satisfaction
Customer Service
Incident Management
Problem Management
Change Management
Microsoft Office
Team Building
IT Service Management
Service Delivery
Troubleshooting
Service Desk
Process Improvement
Sla
Vendor Management
Managed Services
Team Leadership
Technical Support
Networking
Robert Larocque Summary
Robert Larocque, based in Brampton, ON, CA, is currently a Vendor Manager at Telus Health Solutions. Robert Larocque brings experience from previous roles at Compugen Inc and Siemens Business Services. Robert Larocque holds a 2002 - 2002 Diploma in Network Administrator Program @ Toronto School of Business. With a robust skill set that includes ITIL, Microsoft Excel, Account Management, Cross-functional Team Leadership, Reports and more. Robert Larocque has 2 emails and 1 mobile phone numbers on RocketReach.
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