2014 -2016 Vice President, Call Center Operations @
2011 -2014 Vice President, Client Services @
2011 -2012 Director, Client Services @
2005 -2011 Vice President Call Center Operations @
2001 -2005 Director, Information Technology @
Robert Laguerre Education
Hofstra University
Bachelor’s Degree (Finance, General)
1994-1999
Kellenberg Memorial High School
High School
1990-1994
Robert Laguerre Skills
Leadership
Customer Service
Customer Satisfaction
Call Center Development
Management
Customer Relationship Management (CRM)
Contact Centers
Human Resources
Communication
Organizational Culture
Team Building
Training
Salesforce.com
Call Center Administration
Customer Retention
Call Scripting
Staff Development
Account Management
Call Center Technology
Call Center Management
Strategic Planning
Process Improvement
Business Process Improvement
Vendor Management
Project Management
SQL
Customer Relationship Management Crm
Has Errors
Great
Customer Relationship Management
Robert Laguerre Summary
Robert Laguerre, based in Saint James, NY, US, is currently a Principal Consultant at SoftwareX. Robert Laguerre brings experience from previous roles at Elara Caring and Stericycle Communication Solutions. Robert Laguerre holds a 1994 - 1999 Bachelor’s Degree in Finance, General @ Hofstra University. With a robust skill set that includes Leadership, Customer Service, Customer Satisfaction, Call Center Development, Management and more. Robert Laguerre has 3 emails and 1 mobile phone numbers on RocketReach.
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