2020 -
2023 Director, Customer Solutions Delivery Central Canada at TELUS Custom Security Systems @ TELUS Custom Security Systems
2019 -
2020 Regional Director of Service Western Canada @
1987 -
2019 Branch Manager SW Ontario @
2012 -
2017 President @ Guelph Hurricanes Junior Hockey Club
2010 -
2012 Senior VP of Hockey Operations @ Guelph Hurricanes Junior Hockey Club
2004 -
2010 Director of Business Operations @ Cambridge Winter Hawks Junior Hockey Club
Robert Kirk Education
DeVry Institute of Technology
(Telecommunications, Management)
1993
-
1995
AT&T College of Call Center Excellence
Robert Kirk Skills
Team Building
Variance Analysis
Crossing
Workforce
Channel
Call Center
Adobe Contribute
Sales
Customer Retention
CTI
Performance Metrics
Finance
ACD
Contact Centers
Supervisory Skills
Temporary Placement
Cross Functional Team Leadership
Organizational Structure
At&t
Florida
Benchmarking
Management
Design
Coaching
Outsourcing
Calls
Short
Integration
CRM
Leadership
PowerPoint
Monitors
Inside Sales
Networking
Forecasting
Customer Satisfaction
Call Routing
Telecommunications
Business Services
Software Documentation
Data Network
Team Leadership
Layout
Reports
Workforce Management
Strategies
Microsoft Office
Budgeting
Operations Management
Medicine
Microsoft Excel
Training
Customer Service
Sla
Supply
Scheduling
Project Management
Norwegian
Alcatel
Process Engineering
Word
Call Centers
Building Design
Rivers
Campaigns
Analysis
Access
Liberty
Yahoo
Configurations
IEX
Avaya PBX
Applications
Cognos
Avaya
Data Analysis
Data Collection
Communication
Business Analysis
Schedules
Strategic Planning
Quality Assurance
Operations
Change Management
Time Management
Avaya Technologies
Project Planning
Metric
Adventure
Presentations
Encompassing
Cost Reduction Strategies
Responsibility
Internal Audit
Customer Experience
Switch
Account Management
Academic
Vendor Management
Excel
Process Improvement
Visio
Financial Services
Definity
Outlook
IVR
Program Management
Organizational Behavior
Totalview
Performance Management
Robert Kirk Summary
Robert Kirk, based in Cambridge, ON, CA, is currently a Senior Director of Field Service Operations at Securitas Technology. Robert Kirk brings experience from previous roles at TELUS, TELUS Custom Security Systems, ADT and ADT Security Services. Robert Kirk holds a 1993 - 1995 DeVry Institute of Technology. With a robust skill set that includes Team Building, Variance Analysis, Crossing, Workforce, Channel and more. Robert Kirk has 1 emails and 1 mobile phone numbers on RocketReach.
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