Robert John Email & Phone Number

Chief Operations Officer @ Axiom Bank, N.A.

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Robert John Location

United States

Robert John Work

Chief Operations Officer @ (December 2025 - Present)
Sr Director of Card Operations @ (January 2025 - December 2025)
Sr Consulting Manager-Product Strategy-Banking, Financial Services and Payments @ (June 2021 - January 2025)
Head of Collections-Americas @ (July 2020 - June 2021)
Senior Vice President-Director of Automation and Operational Transformation @ (January 2019 - March 2020)
Senior Vice President-Customer Care Center @ (October 2014 - March 2020)
Senior Vice President-Head of Collections and Recovery, Customer Service and Bankcard Operations @ (August 2009 - October 2014)
Vice President of Collections @ (September 2003 - August 2009)
Consumer Financial Analyst @ Citigroup-Citibank NA (August 2002 - September 2003)
Equity and Bondholder Services Customer Service Manager and Corporate Trust Officer @ (March 2000 - September 2001)
Shareholder Services Team Leader @ (November 1997 - March 2000)
Shareholder Services Account and Fund Specialist @ Dreyfus Service Corporation (October 1996 - November 1997)
Stockbroker @ Gruntal and Co. Incorporated (September 1994 - February 1995)

Robert John Education

University at Buffalo
Bachelor of Arts (Economics)
1990-1994

Robert John Skills

AI in Operations
Analysis
Aspect
Aspect ACD
Assets Recovery
Banking
CGI
Call Centers
Collections
Credit
Credit Analysis
Credit Cards
Credit Risk
Customer Relationship Management (CRM)
Davox
Debt Recovery
Debt Settlement
Default Operations
Dialers
FDR
Fannie Mae
Financial Risk
Financial Services
Forecasting
Foreclosure Prevention
Foreclosures
Freddie Mac
Genesys
HAMP
IVR
KPI Implementation
Leadership
Loans
Loss Analysis
Loss Forecasting
Management
Mortgage Lending
Operational Risk Management
Operational Transformation
Operations Management
Payments
Performance Dashboards
Portfolio Management
Process Automation
Product Management
Repos
Retail Banking
Risk Management
Risk Mitigation
Robotic Process Automation (RPA)
Spotfire
TSYS
Treasury Management
fis
fiserv
mortgage collections
noble
Loss Mitigation
Financial Analysis
Finance
Research
Sales
SEC
Litigation
Market
Units
Sales Finance
Cob
Net
Cost
IRAs
Procedural
Career Development
Cost Effective
Savings
Road
Contact Centers
Dispositions
Temporary Placement
Segmentation
Assessment
Revenue
Design
Modification
Coaching
Fraud Prevention
Calls
Citigroup
North America
HIT
Integration
CRM
Checking
Putting
Transactional
Routing
Charlotte
Loan Servicing
PowerPoint
Source
Accounting
Workflow
Human Resources
Bonds
Financial Forecasting
Methodology
Incentive Programs
Private Label
Daily Operations
Scorecard
Guidance
Settlement
Cross Selling
System
Crystal Reports
Business Services
FrontPage
Trade Unions
Data Recovery
Default
MAP
Strategy
Outside Sales
Life Insurance
Sold
Strategies
Budgeting
Testing
Microsoft Excel
New Hire Training
New Business Development
Training
Puerto Rico
Customer Service
Surveying
Intranet
Bankruptcy
Documentation
Shareholder
Quality Control
Reporting
Talk
Shares
Equity Loans
Ais
Retail Marketing
Billing Systems
Mechanisms
Auto
Calling
Lines of Credit
Economics
Retail
Shareholders
Applications
Y2k
Communication
Citibank
Business Analysis
Abandonment
Series 6
Conversation
Business Intelligence Development Studio
Digital Imaging
Operations
Bia
Call Flow
Lake Homes
Inception
Fdic
Project
Training Programs
Expired
Seat
Mechanism
Re Engineering
Inventory Control
Accounts Receivable
Losses
Responsibility
Policies and Procedures
Call Monitoring
Art
Efficiencies
Originations
Contact Strategies
Trust
Lotus Notes
Tax
New York
Investments
Management Control
Guidelines
Software
Referrals
Compliance
Exits
Equities
Outlook
Mutual Funds
Forbearance
Microsoft Word
FX Options
Canada
Program Management
Rate
Organizational Behavior
Cash
Agents
Internal Controls
Interest Rates
Collateral
Corporate Trust
Budgets
Financial Transactions
FFIEC
Credit Scoring
Recoveries
Risk
Capturing
Cacs
Transform
Evaluation
Series 7
Consumer
Databases

Robert John Summary

Robert John, based in United States, is currently a Chief Operations Officer at Axiom Bank, N.A.. Robert John brings experience from previous roles at AvidXchange, Inc., Levvel, an Endava company, GTT and First Citizens Bank. Robert John holds a 1990 - 1994 Bachelor of Arts in Economics @ University at Buffalo. With a robust skill set that includes AI in Operations, Analysis, Aspect, Aspect ACD, Assets Recovery and more. Robert John has 4 emails and 1 mobile phone numbers on RocketReach.