2011 -2015 Regional Business Development Manager @
2009 -2011 Operations Manager @
2008 -2009 Sr. Manager @
2007 -2008 Program Manager-SCPPA Small Business Direct Install Programs @
2005 -2007 Program Manager -SCE Small Business Direct Install Program @
2003 -2005 Director of Tele-Sales @
1997 -2003 Call Center Director @
1991 -1997 Customer Service Manager @ United Artist Cable
1987 -1991 Director Of Customer Relations @ Continental Cablevision
1978 -1987 Customer Service Manager @ SelecTV of California
Robert James Education
Central Christian College of Kansas
Master's degree (Strategic Leadership)
Central Christian College of Kansas
(Organizational Leadership -Bachelor of Science)
The MAP Management Systemâ„¢
Webster University
USC Marshall School of Business
Robert James Skills
Energy Efficiency
Organizational Development
Strategic Planning
Budgeting
Program Management
Customer Relations
Change Management
Contract Negotiations
Team Building
Problem Solving
Sales Management
Coaching
Hiring
Account Management
Operations Management
Public Speaking
Administration
Performance Management
Leadership Development
Public Relations
Telecommunications
New Business Development
Business Strategy
Call Center Development
Call Center Administration
Call center start-up
Workforce Management
Customer Satisfaction
Customer Retention
Customer Service Operations
Customer Service Management
Customer Service Training
Project Management
Process Improvement
Leadership
Energy
Team Leadership
Management
Renewable Energy
Marketing
Energy Management
Business Development
Employee Relations
Training
Strategic Partnerships
Sales Operations
Energy Conservation
Executive Management
Strategic Leadership
Business Process Improvement
Development
Business Analysis
Call Centers
Power
Utility
Workshops
Policy
Cell
Title 24
Obtain
eQuest
Staff Development
Direct Marketing
Mergers and Acquisitions
Inspection
Radio Access Network
System Monitoring
Key Account
Reports
House
Customer Service Representatives
Credit
Net
Design
Software Installation
Directing
Financial Forecasting
Project Planning
Inside Sales
Inter Departmental Cooperation
Adjustments
Piloting
Paging
Electronics
Resourceful
Energy Audits
Psychotherapy
System Upgrades
Lighting
Acquisitions
Appliances
Quality Assurance
Software
State of the Art
Schematic
New Business Opportunities
Vendor Management
Annual Budgets
Community
Auditing
Team Management
Flexible
Supervisory
Multi Functional
Appliance
Evaluation
Business Administration
Program Production
Decision Making
Building Envelope
Customer Service
Increasing Productivity
Sustainability
Strategies
Utility Companies
Presentations
Community Outreach
Gas
Moving
Small Business
Curriculum Design
Incentives
Assessment
Communication
Focussed
Light
Continental
Forecasting
Utility Industry
Logistics
Temporary Placement
Values
Operations
Consideration
Efficient
Demand Response
Association Memberships
ASHRAE
Employee Training
Building Security
Invoicing
Combination
Weatherization
Myriad
Surveying
Diligent
Academic
Office Equipment
Results Driven
Human Resources
Sales
Business Operations
Purchasing
Relationship Building
Quality Control
Salary
Responsibility
Ctac
TQM
Maintenance Agreements
Los Angeles
Reporting
Sears
Charter
Commerce
Glendale
Budgets
Supervision
American
Fixture
Water Conservation
Retrofit
Addressing
Resume
Overseeing
Energy Services
Construction
Sce
Analysis
Robert James Summary
Robert James, based in United States, is currently a Customer Service Manager at City of Beverly Hills. Robert James brings experience from previous roles at Richard Heath and Associates, Inc. (RHA). Robert James holds a Master's degree in Strategic Leadership @ Central Christian College of Kansas. With a robust skill set that includes Energy Efficiency, Organizational Development, Strategic Planning, Budgeting, Program Management and more. Robert James has 1 emails on RocketReach.
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