Robert Hodgson Email
Incident Management Lead | CVTS @ Conduent Victoria Ticketing System
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Robert Hodgson Location
- Melbourne, VIC, AU
Robert Hodgson Work
- Incident Management Lead | CVTS @ (May 2024 - Present)
- Major Incident and Problem Manager (Tabcorp ITSM service pillar outsourced May 2024) @ Tabcorp (October 2023 - March 2024)
- ITSM Specialist @ (August 2017 - December 2022)
- Major Incident and Problem Resolution Manager | Resume in Profile @ Tabcorp (August 2015 - August 2017)
- Major Incident Manager @ (January 2014 - August 2015)
- Major Incident Manager (ITIL) @ (April 2010 - January 2014)
- Incident Manager @ (July 2008 - January 2010)
- Business Analyst @ (July 2006 - July 2008)
- Data Analyst and Systems Officer @ (March 2005 - June 2006)
- Senior Computer Operator and Shift Leader CSC Australia @ (July 1996 - October 2003)
- State Registrar - Department Head @ (January 1994 - May 1996)
Robert Hodgson Education
- Safety Bay Senior High School 1984-1987
- Rockingham TAFE
Robert Hodgson Skills
- Incident Management
- ITIL
- IT Service Management
- Business Analysis
- Vendor Management
- Service Delivery
- Stakeholder Management
- Disaster Recovery
- SLA
- IT Operations
- Service Management
- SDLC
- Unix
- Release Management
- Software Documentation
- BMC Remedy
- User Acceptance Testing
- ITIL v3 Foundations Certified
- Analysis
- Data Analysis
- Major Incident Management
- Customer Service
- Mainframe
- Data Entry
- ICT
- Statistical Data Analysis
- Remedy Ticketing System
- MVS
- Incident Handling
- Escalations Management
- Escalation Resolution
- Control M
- SharePoint
- Documentation
- Customer Relations
- Backup & Restore
- People Skills
- Information Technology
- Problem Resolution
- Testing
- Backup and Restore
- Project Management
- Problem Management
Robert Hodgson Summary
- Robert Hodgson, based in Melbourne, VIC, AU, is currently a Incident Management Lead | CVTS at Conduent Victoria Ticketing System. Robert Hodgson brings experience from previous roles at Tabcorp, Suncorp Group and Lincom Solutions/Elenium Group. Robert Hodgson holds a 1984 - 1987 Safety Bay Senior High School. With a robust skill set that includes Incident Management, ITIL, IT Service Management, Business Analysis, Vendor Management and more. Robert Hodgson has 1 emails on RocketReach.
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