Robert Hodgson Email
Incident Management Lead | CVTS @ Conduent Victoria Ticketing System
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Robert Hodgson Location
- Melbourne, VIC, AU
Robert Hodgson Work
- 2024 -now Incident Management Lead | CVTS @
- 2023 -2024 Major Incident and Problem Manager (Tabcorp ITSM service pillar outsourced May 2024) @ Tabcorp
- 2017 -2022 ITSM Specialist @
- 2015 -2017 Major Incident and Problem Resolution Manager | Resume in Profile @ Tabcorp
- 2014 -2015 Major Incident Manager @
- 2010 -2014 Major Incident Manager (ITIL) @
- 2008 -2010 Incident Manager @
- 2006 -2008 Business Analyst @
- 2005 -2006 Data Analyst and Systems Officer @
- 1996 -2003 Senior Computer Operator and Shift Leader CSC Australia @
- 1994 -1996 State Registrar - Department Head @
Robert Hodgson Education
- Safety Bay Senior High School 1984-1987
- Rockingham TAFE
Robert Hodgson Skills
- Incident Management
- ITIL
- IT Service Management
- Business Analysis
- Vendor Management
- Service Delivery
- Stakeholder Management
- Disaster Recovery
- SLA
- IT Operations
- Service Management
- SDLC
- Unix
- Release Management
- Software Documentation
- BMC Remedy
- User Acceptance Testing
- ITIL v3 Foundations Certified
- Analysis
- Data Analysis
- Major Incident Management
- Customer Service
- Mainframe
- Data Entry
- ICT
- Statistical Data Analysis
- Remedy Ticketing System
- MVS
- Incident Handling
- Escalations Management
- Escalation Resolution
- Control M
- SharePoint
- Documentation
- Customer Relations
- Backup & Restore
- People Skills
- Information Technology
- Problem Resolution
- Testing
- Backup and Restore
- Project Management
- Problem Management
Robert Hodgson Summary
- Robert Hodgson, based in Melbourne, VIC, AU, is currently a Incident Management Lead | CVTS at Conduent Victoria Ticketing System. Robert Hodgson brings experience from previous roles at Tabcorp, Suncorp Group and Lincom Solutions/Elenium Group. Robert Hodgson holds a 1984 - 1987 Safety Bay Senior High School. With a robust skill set that includes Incident Management, ITIL, IT Service Management, Business Analysis, Vendor Management and more. Robert Hodgson has 1 emails on RocketReach.
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