2024 -2024 Lead Product Manager @ Gravitation Consulting (Product Management & Service Design)
2023 -2024 Product Experience Lead @ Gravitation Consulting (Product Management & Service Design)
2023 -2023 Portfolio Lead Service Designer @ Gravitation Consulting (Product Management & Service Design)
2021 -2023 Product Discovery and Lead Service Designer @
2020 -2021 Lead Product Manager @
2017 -2019 Assistant Director of Product Experience @
2015 -2017 Head of Digital Experience and Product Development @
2014 -2015 Head of Digital Experience @
2014 -2014 Digital Strategy and Product Manager (Freelance) @
2013 -2014 Digital Consultant - Programme Manager (Freelance) @
2012 -2013 Digital Consultant @
2010 -2011 Head of Marketing (Contract) @ Tenon
2008 -2010 Senior Consultant-Digital Strategy, Transformation and Business Analysis @
2007 -2008 Head of Marketing and Business Development (contract) @ Wolastons
2006 -2007 Marketing Manager (contract) @
2003 -2006 Senior Marketing Consultant @
1999 -2003 Marketing Manager @
1997 -1999 Marketing Executive @
Robert Heard Education
General Assembly
User Experience Design Immersive (UXDI) (User Experience Design)
2019-2020
University of Derby
BA (Hons) (Rowing Club)
1991-1995
Harlow College 1988-1990
Ongar Comprehensive 1983-1988
Robert Heard Skills
Data-driven Decision Making
Coaching
Product Lifecycle Management
Business Requirements
SC Clearance
Customer Relationship Management (CRM)
Customer Onboarding
Product Delivery
Client Relations
Design Leadership
Blueprinting
Consulting
Public Sector
FinTech
Communication
Product Leadership
User Research
Product Vision
Teamwork
Leadership
GDS systems
Service Blueprint
Research Skills
Facilitation
Strategy
User Experience
Experience Design
Product Management
Change Management
Project Management
Business Strategy
Management Consulting
Customer Experience
Product Development
User-centered Design
Product Ideation
User Experience (UX)
Design Sprint
Prototyping
Design Thinking
Innovation Management
Workshop Facilitation
Lean Startup
Digital Transformation
Operating Models
Innovation
User Flows
User Journeys
Lean UX
Product Discovery
Problem Framing
Product Roadmapping
Service Design
Certified Scrum Master CSM
Online Marketing
Agile Methodologies
SEO
Digital Marketing
Business Transformation
Mobile Strategy
Business Development
Microsoft Office
Brand Development
Content Strategy
Social Networking
Digital Media
Email Marketing
Interim Management
Business Analysis
Marketing Management
Marketing Strategy
SEM
Marketing Communications
Digital Strategy
Research
Social Media Marketing
Strategic Consulting
Strategic Planning
Mobile Devices
Mobile Marketing
Process Mapping
Microsoft Word
Multi Channel Marketing
Marketing
Business Planning
Scrum
User Centered Design
Management Of Multi Disciplinary Teams
User Interface Design
Problem Solving
Digital Project Management
User Analysis
Robert Heard Summary
Robert Heard, based in Witham, GB, is currently a Director | Product Leadership and Consulting at Gravitation Consulting (Product Management & Service Design). Robert Heard brings experience from previous roles at Gravitation Consulting (Product Management & Service Design). Robert Heard holds a 2019 - 2020 User Experience Design Immersive (UXDI) in User Experience Design @ General Assembly. With a robust skill set that includes Data-driven Decision Making, Coaching, Product Lifecycle Management, Business Requirements, SC Clearance and more. Robert Heard has 1 emails and 1 mobile phone numbers on RocketReach.
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